培訓資料：如何正確處理餐飲投訴-文庫吧在線文庫
【正文】 Just give us _________(9)________, you will find this restaurant really ____________(10)__________. I?m sure everything will be all right next time you e. ? D: All right. Maybe I?ll e again. ? W: Thank you very much, sir. W: Is everything to your satisfaction? D: No, the steak was remended, but it is not very fresh. W: Oh! Sorry to hear that! This is quite unusual as we have fresh steak from the market every day! I’ll look into the matter. D: So what? It is not fresh and I’m not happy about it! W: I’m sorry, sir. Do you wish to try something else? That would be on the house, of course. How about a delicious dessert, with our pliments? D: No, I don’t wan to try something else, and find it’s not fresh again! This is very annoying. W: I see, sir. Just give us another chance, you will find this restaurant really lives up to its name. I’m sure everything will be all right next time you e. D: All right. Maybe I’ll e again. W: Thank you very much, sir. ? Learn some important words in this dialogue ? 1）在對話中 I?ll look into the matter. ? look into ...里查資料 。恭維 。 1) What?s the problem, sir? Can I be of assistance? 2) This is quite unusual. I?ll look into the matter. 3) I?ll attend to/take care of this right away… 4) I?m terribly sorry. I can give you something else if you?d like. That?ll be on the house, of course. 5) Thank you for telling us. I?ll speak to our manager about it. Please accept our apology. 6) Please feel free to conta
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