【正文】 t Backbite about Team Members 74 Carrefour Department Head Training Hewitt Associates 團隊交流的基礎 [一 ] Team Communication Basics 1 ?合作解決問題，實現(xiàn)團隊目標 Aiming Interaction at Solving Problems and Achieving Team Goals ?團隊成員相互信任 Team Members Trusting Each Other ?通過交流，在團隊中就觀點、感受、情況及期望等事宜達成共識 Communicate to Have a Common Understanding of Ideas, Feelings, Situations, and Expectations 75 Carrefour Department Head Training Hewitt Associates 團隊交流的基礎 [二 ] Team Communication Basics 2 ?團隊成員相互激勵并征求他人意見 Team Member Encouraging and Soliciting Input from Others ?歡迎并處理異議，制定有力的決策 Inviting and Dealing with Disagreement to Make Sound Decisions ?分擔義務，有效地與其他團隊成員進行交流 Sharing Responsibility for Communicating Effectively with Team Members 76 Carrefour Department Head Training Hewitt Associates 集體決策時的有效指導 [一 ] Helpful Tips When Making A Decision By Consensus 1 ?作好討論問題的準備 Be prepared to Discuss the Issues ?勿偏離主旨 Stay Focus on the Purpose ?確保別人能夠聽到 Take Responsibility for Being Heard ?給他人提供一個 安全空間 Give Others a Safe Space 77 Carrefour Department Head Training Hewitt Associates 集體決策時的有效指導 [二 ] Helpful Tips When Making A Decision By Consensus 2 ?勿草草了事 Don39。s EightyTwenty Principle 64 Carrefour Department Head Training Hewitt Associates 會議管理 Meeting Management ?召開會議時，經(jīng)常會遇到些什么問題？ What problems do you usually have when you have meetings? ?如何準備會議？ How to Prepare the Meeting? ?如何召開會議？ How to Conduct the Meeting? ?如何參加會議？ How to Attend the Meeting? 65 Carrefour Department Head Training Hewitt Associates 會議管理 確定目的 進行會前分析 制定明細日程表 分配角色 記錄會議結(jié)果 跟蹤 搜集 /發(fā)布信息 計劃 解決問題 決策 決定主要參加者 限定討論題目數(shù)量 規(guī)定每個論題的時間 預先通知 領導 記錄員 將決議整理成文件 確定各活動項目的責任 如果可能的話 ,分發(fā)有關行動的備忘錄 跟蹤 66 Carrefour Department Head Training Hewitt Associates Meeting Management Define the Purpose Conduct a PreMeeting Analysis Prepare a Detailed Agenda Establish Roles Record Oute Follow Up Collecting/disseminating information Planning Problem solving Decision making Decide who should attend Limit number of topics Establish a timeframe for each Circulate in advance Leader Scribe Document decisions reached Determine responsibility for action items Distribute actionoriented minutes at meeting, if possible Follow up! 67 Carrefour Department Head Training Hewitt Associates 如何召開會議 ?活躍氣氛 ?回顧上次會議記錄 ? 認可上次會議成功結(jié)果 ? 同意對這次會議目標的認識 ?引導分層次討論 ? 注意均衡參與 ? 注意讓參加者看到、聽到所議內(nèi)容 ?總結(jié)會議結(jié)果 ?布置會后要完成的任務或制定行動計劃 68 Carrefour Department Head Training Hewitt Associates How to Conduct the Meeting ? Manage dynamics ? Review previous meeting record ? Highlight the group previous successes ? Ensure that members have a mon understanding of the objectives of the current meeting ? Facilitate stepbystep discussion ? Achieve equitable participation ? Sustain the flow of the meeting using informational displays ? Summarize what has been acplished ? Review assignment or generate action plan 69 Carrefour Department Head Training Hewitt Associates 如何參加會議 How to Attend the Meeting? ? 事先準備 Prepare in Advance ? 思考會議討論內(nèi)容 Think over the Topics to be Discussed ? 準備發(fā)言內(nèi)容 Prepare the Content of Your Speech ? 準時參加 Attend on time ? 積極參與與積極傾聽 Participate and Listen Actively ? 承擔責任，落實會議結(jié)果 Take the Responsibility and Materialize the Outes of the Meeting 70 Carrefour Department Head Training Hewitt Associates 團隊和團隊協(xié)作 Team Teamwork 一個團隊由一組具有互補技能的人組成，他們?yōu)榱斯餐哪康?，投身與共同的目標和工作方法，并且每個人都承擔一定的責任。 我將從 11月 1號開始實施具體計劃，確保所有的課長在此后的三個月中，培訓公司各基本部門中的員工 50 Carrefour Department Head Training Hewitt Associates SMART Goals Good Examples? 聰明目標 正例？ ? Negotiate an action plan with our supplier to decrease purchasing costs by 10% by yearend 與供應商協(xié)商行動計劃，爭取在年底前降低 10%的采購成本 ? Bee a better manager for my employees 成為一名更好的經(jīng)理 ? Prepare by September 1 an action plan to reduce labor costs in my Section by at least 5% 在 9月 1日前，準備一份行動計劃，把自己所在處的勞動成本降低 5% ? Prepare and distribute the quarterly financial reports on a timely basis 及時準備和提交季度財政報告 ? Bee better at time management 更好地進行時間管理 51 Carrefour Department Head Training Hewitt Associates 練習 哪些是聰明目標？ Exercise Which Are SMART Goals? ? 符合預算要求 Meet budget ? 從 1998年底開始啟用新的報告系統(tǒng) Utilize the new reporting system by yearend 1998 ? 使客戶滿意率超過去年 Improve customer satisfaction rating over last year 5分鐘 5 Minutes 52 Carrefour Department Head Training Hewitt Associates 時間宣言 Time Declaration 當今企業(yè)界膾炙人口的一個口號是： Today, A Catch of the Business World Is: 蠻干不如巧干！ Work Smarter, Not Harder! 53 Carrefour Department Head Training Hewitt Associates 時間就是金錢 Time Is Money 54 Carrefour Department Head Training Hewitt Associates 時間緊迫的原因 Sources of Stress ?時間觀念 Concept of Time ?缺乏計劃 Lack of Planning 55 Carrefour Department Head Training Hewitt Associates 三個計劃工具 Three Planning Tools ? 所有任務清單 Master Task List ? 日歷 Calendar ? 每日工作清單 Daily to Do List 56 Carrefour Department Head Training Hewitt Associates 所有任務清單 Master Task List ?記錄你所要做的每一件事 Record Everything You Have to Do ?將大而復雜的任務劃分成較小的部分 Break Down Large or Complex Tasks Into Smaller Components ?進行任務分類 Categorize the Tasks ?在必要的項目中運用其它計劃工具 Transfer Necessary Items to Other Planning Tools 57 Carrefour Department Head Training Hewitt Associates 任務分類 Categorize the Tasks ? 打電話 To Call ? 后續(xù)聯(lián)絡〖曾經(jīng)聯(lián)系過的，十分重要的 〗 Followup [Already Contacted, Important] ? 跟蹤電話〖仍在爭取確定同對方會面〗 Call Back [Still Trying to Make Appointment] ? 所有電話單〖未來的電話聯(lián)絡〗 Master Call List [Future Calls]