【正文】 28 / 28。 2.改進(jìn)機(jī)會(huì)1.2.改進(jìn)機(jī)會(huì)1.2.改進(jìn)機(jī)會(huì)1.2.改進(jìn)機(jī)會(huì)1.2.改進(jìn)機(jī)會(huì)1.2.改進(jìn)機(jī)會(huì)1.2.改進(jìn)機(jī)會(huì)1.Note:注釋*These questions were added based on the 2003 Criteria for Performance Excellence. Percentages reflect responses received from April 2003 to present.**These questions were added based on the 2005 Criteria for Performance Excellence. Percentages reflect responses received fr □能回答 □能回答 □能回答 □困難回答Strategic Challenges 戰(zhàn)略挑戰(zhàn)1. What are your key business, operational, and human resource strategic challenges? 什么是你的關(guān)鍵業(yè)務(wù)、運(yùn)營(yíng)和人力資源所面臨的戰(zhàn)略挑戰(zhàn)？□容易回答 □能回答 □能回答 □能回答 □能回答 □困難回答Competitive Environment 競(jìng)爭(zhēng)環(huán)境 What is your petitive position?你處于什么樣的競(jìng)爭(zhēng)環(huán)境？□容易回答 □困難回答 What are your most important supply chain requirements?你最重要的供應(yīng)鏈的要求是什么？□容易回答 □困難回答 What are your most important types of suppliers and distributors?你最重要的供應(yīng)商和合作伙伴有那些類型？□容易回答□能回答□困難回答 What are their key requirements and expectations for your products, services, and operations? What are the differences in these requirements and expectations among customer and stakeholder groups and market segments? 你的產(chǎn)品、部門和運(yùn)營(yíng)的關(guān)鍵需求和期望是什么？在顧客、利益相關(guān)者群體和細(xì)分市場(chǎng)在他們的需求和期望中有什么不同？□容易回答 □困難回答 What are your key customer and stakeholder groups and market segments, as appropriate? 你的關(guān)鍵顧客和利益相關(guān)群體以及細(xì)分市場(chǎng)是怎樣的？□容易回答 □困難回答 What are the reporting relationships among your governance board, senior leaders, and parent organization, as appropriate?*你的組織治理機(jī)構(gòu)、高層領(lǐng)導(dǎo)者和母公司的報(bào)告關(guān)系是怎樣的？□容易回答 □困難回答 Organizational Relationships 組織的關(guān)系 What is your organizational structure and governance system?*你組織的結(jié)構(gòu)和治理系統(tǒng)是什么？□容易回答 □能回答 relevant industry standards。 What is the regulatory environment under which your organization operates? What are the applicable occupational health and safety regulations。 □困難回答什么是你們的主要技術(shù)、設(shè)備和儀器？□容易回答 What are your major technologies, equipment, and facilities? □困難回答你的雇員概況如何？他們的教育水平如何？你組織的工作壓力和工作多樣性是什么？協(xié)作單位、聘用的合同工和特別的健康和安全要求？□容易回答 s workforce and job diversity, organized bargaining units, use of contract employees, and special health and safety requirements?3. □能回答 2. □能回答 □能回答 What are your organization39。Organizational Description組織概況附件3：E卓越績(jī)效問(wèn)卷____________________________________________________________________________________________________________________________________________ □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 7h Our organization helps our employees help their munity.我們的組織幫助我們的員工和他們所在的社區(qū)。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 7fOur organization obeys laws and regulations.我們的組織遵守法律法規(guī)。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 7d Our organization uses our employees’ time and talents well.我們的組織有效利用了我們的員工的時(shí)間和發(fā)揮了他們的才干。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 7b Our employees’ work products meet all requirements.我們員工的產(chǎn)品滿足所有的要求。 □完全同意 □同意□完全不同意CATEGORY 7: BUSINESS RESULTS類目7：經(jīng)營(yíng)績(jī)效 □不贊同也不反對(duì) □不同意 6d Our employees have control over their personal work processes.我們的員工已經(jīng)能夠掌握他們自己的工作流程。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 6b Our employees collect information (data) about the quality of their work.我們的員工收集關(guān)于他們的產(chǎn)品質(zhì)量的信息（數(shù)據(jù)）。 □完全同意 □同意□完全不同意CATEGORY 6: PROCESS MANAGEMENT類目6：過(guò)程管理 □不贊同也不反對(duì) □不同意 5fOur managers and our organization care about我們的管理人員和組織對(duì)我們的員工很關(guān)心。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 5d Our employees are recognized for their work.我們的員工對(duì)他們的工作是很有經(jīng)驗(yàn)的。 □不贊同也不反對(duì) □不同意 5cWe encourage and enable our employees to develop their job skills so they can advance their careers.我們鼓勵(lì)我們的員工去提高他們的工作技能以致于他們能在他們的工作中不斷提升。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意5aOur employees can make changes that will improve their work.我們的員工能夠作出改變（措施）以致改進(jìn)他們的工作。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 4e Our employees get all the important information they need to do their work.我們的員工能獲得所有他們需要用于他們工作的重要的信息。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 4cOur employees use these analyses for making decisions about their work.我們的員工利用這些分析為他們的工作做決定。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意4aOur employees know how to measure the quality of their work.我們的員工知道如何測(cè)量他們的工作質(zhì)量。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 3d Our employees ask if their customers are satisfied or dissatisfied with their work.我們的員工會(huì)咨詢他們的顧客對(duì)他們的工作是否感到滿意。 □完全同意 □同意□完全不同意 □不贊同也不反對(duì) □不同意 3b Our employees keep in touch with their customers.我們的員工會(huì)與他們的顧客保持聯(lián)系。 □完全同意 □同意□完全不同意CATEGORY 3:CUSTOMER AND MARKET FOCUS類目3：顧客和市場(chǎng)焦點(diǎn) □不贊同也不反對(duì) □不同意 2cOur employees know how to tell if they are making progress on their work group’s part of the pl