【正文】 the project team must be able to understand how the beneficiaries define quality from their perspective, a perspective that is more focused on fitness for use, the project out es must be relevant to the current needs of the beneficiaries and must result in improvements to their lives. The team can create, as part of the baseline data collection, questions that seek to understand how the beneficiaries define the project will meet their needs, and a question that also helps define what project success looks like from the perspective of a beneficiary. The development organization may have its own quality standards that can reflect technical and managerial nature of the project. The organization may require from the project timely and accurate delivery of project information needed for decision making, or pliance to international or locally recognized quality standards that define specific technical areas of the project, this is quite often in health, water and nutrition projects. A worldwide recognized standard for project is the Sphere Standard (), used for emergency projects whose aim is to improve the quality of assistance provided to people affected by disasters. This guideline defines the minimum standards for water, sanitation, health, shelter, food security, nutrition, shelter and settlement.4 Quality Characteristics All material or services have characteristics that facilitate the identification of its quality. The characteristics are part of the conditions of how the material, equipment and services are able to meet the requirements of the project and are fit for use by the beneficiaries. Quality characteristics relate to the attributes, measures and methods attached to that particular product or service.? Functionality is the degree, by which equipment performs its intended function, this is important especially for clinical equipment, that the operation should be behave as expected. ? Performance, its how well a product or service performs the beneficiaries intended use. A water system should be designed to support extreme conditions and require little maintenance to reduce the cost to the munity and increase its sustainability. ? Reliability, it ’s the ability of the service or product to perform as intended under normal conditions without unacceptable failures. Material used for blood testing should be able to provide the information in a consistent and dependable manner that will help identify critical diseases. The trust of the beneficiaries depend on the quality of the tests ? Relevance, it ’s the characteristic of how a product or service meets the actual needs of the beneficiaries, it should be pertinent, applicable, and appropriate to its intended use or application? Timeliness, how the product or service is delivered in time to solve the problems when its needed and not after, this is a crucial characteristic for health and emergency relief work ? Suitability, defines the fitness of its use, it appropriateness and correctness, the agriculture equipment must be designed to operate on the soul conditions the beneficiaries will use it on. ? Completeness, the quality that the service is plete and includes all the entire scope of services. Training sessions should be plete and include all the material needed to build a desired skill or knowledge ? Consistency, services are delivered in the same way for every beneficiary. Clinical tests need to be done using the same procedure for every patient. Quality characteristics are not limited to the material, equipment or service delivered to the beneficiaries, but also applies to the material, equipment and services the project staff uses to deliv。 by defining the individual characteristics and determine one or more metrics that can be collected to mirror the characteristic. For instance, one of the features of a quality product may be that it has a minimum amount of errors. This characteristic can be measured by counting errors and defects after the product is used.Quality management is not an event it is a process, a consistently high quality product or service cannot be produced by a defective process. Quality management is a repetitive cycle of measuring quality, updating processes, measuring, updating processes until the desired quality is achieved.2 The Purpose of Management of Quality The main principle of project quality management is to ensure the project will meet or exceed stake holder’s needs and expectations. The project team must develop a good relationship with key stakeholders, specially the donor and the beneficiaries of the project, to understand what quality means to them. One of the causes for poor project evaluations is the project focuses only in meeting the written requirements for the main outputs and ignores other stakeholder needs and expectations for the project. Quality must be viewed on an equal level with scope, schedule and budget. If a project donor is not satisfied with the quality of how the project is delivering the outes, the project team will need to make adjustments to scope, schedule and budget to satisfy the donor’s needs and expectations. To deliver the project scope on time and on budget is not enough, to achieve stakeholder satisfaction the project must develop a good working relationship with all stakeholders and understand their stated or implied needs. Project management consists of four main processes: ? Quality Definition ? Quality Assurance ? Quality Control ? Quality ImprovementsThe first step on the quality management is to define quality, the project manager and the team must identify what quality standards will be used in the project, it will look at what the donor, beneficiaries, the organization and other key stakeholders to e up with a good definition of quality. In some instances the organization or the 9area of specialization of the project (health, water or education) may have some standard definit