【正文】 l 下面我們通過幾個具體的例子來講述商務(wù)信函和電子郵件的具體寫法以及注意事項：詢問或提供意見和建議的便函例一：MEMO TO: Department ManagersPlease answer the questions listed below about the use of temporary help in your department. (開頭禮貌地提出要求)With your ideas we plan to develop a policy that will help us improve the process of budgeting, selecting and hiring temporaries. (間接地解釋目的)1． What is the average number of temporary office workers you employ each month?2． What is the average length of a temporary worker’s assignment in your department?3． What specific job skills are you generally seeking in your temporaries?4． What temporary agencies are you now using?(通過列舉條目提問，更容易閱讀和理解)By replying before January 20, you will be have direct input into the new policy, which we will be developing at the end of the month. This improved policy will help you fill your temporary employment needs more quickly and more efficiently.(包括結(jié)束日期，原因和對讀者的好處)注意：要在第一句話里重復(fù)和詳述。 便箋內(nèi)容的組織有兩種基本的方法：首先介紹情況，然后提出要求或建議。2．結(jié) 構(gòu) 便箋和電子郵件一般都使用標(biāo)準(zhǔn)格式，寫起來比其他商業(yè)書信或傳真容易。5. 便箋和電子郵件中，無須寫上打字員的姓名。有些電子郵件軟件可以使用數(shù)碼插入方式簽名。2. 同樣，便箋和電子郵件中也無須使用公式化的結(jié)尾敬辭。事由寫得好可以突出信文的目的，引起收件人對重點內(nèi)容的注意。1. 日期的寫法有兩種，“日月年”（如12 June 1998）或“月日年”（如June 12,1998）；2. 書寫日期時不要使用縮寫形式，序數(shù)詞（如：1st, 2nd, 3rd等）和月份都不能縮寫；3. 如果使用“日月年”格式，月和年之間不要加逗號。和“致”這一欄一樣，發(fā)件人的寫法也要考慮四個方面：發(fā)件人在自己任職的機構(gòu)中的職位、發(fā)件人和收件人的關(guān)系、機構(gòu)的規(guī)模和作風(fēng)、便箋的內(nèi)容。電子郵件地址包括五個部分：前綴名；符號；機構(gòu)名稱；機構(gòu)類別、代表政府部門、代表軍事組織；國別或地區(qū)代碼。u 此外，稱呼的方式還受到便箋內(nèi)容的影響。u 選擇哪一種寫法主要看寫信人的職務(wù)以及和對方的關(guān)系。信文的內(nèi)容一般包括：I. 致：（To:） 說明便箋或電子郵件的收件人。② 電子郵件信頭電子郵件的格式類似于便函格式，包括From(發(fā)信人姓名), To（收信人）, Cc（副本收信人，隱匿副本收信人）及 Subject（文件名，信件主題）等項目。所有便函基本上都有同一的格式，即分成四部分：發(fā)信人、收件人、日期和主題。 23 March 1992Subject: Office FurnitureWe need some fortable chairs for visitors to go in the managers’ office.Can you arrange it?We need 10 chairs in either beige or dark brown. The maximum you can spend is $ 500.便箋和電子郵件的格式。解決問題二．便箋和電子郵件的結(jié)構(gòu)和措辭u 便箋和電子郵件必須條理清楚、證據(jù)恰當(dāng)、措辭得體，這樣才能達到預(yù)期的目的。提供建議要求采取行動3．便箋和電子郵件的主要作用（2） 電子郵件① 定義及內(nèi)容：電子郵件的內(nèi)容通常包括：詢問信息，道歉，確認，通知，倡議等等。② 特點：ⅰ. 商務(wù)便函的組成部分比較簡單，這是它最大的優(yōu)點。（2） 直接交談可以減少誤會。 Februery, department 練習(xí)三：1. Jr. manager, First, Avenue2. fall semester, spring semester3. No., Friday, November 224. KAOY, 9, 115. One, quarts練習(xí)四： I a. b .c. b. c. b. a. b. a. bII 1) Having received your letter of June 4, We are giving you the information you want. 2) We have carefully read your letter of October 9 and are glad to answer your questions.第三講 商務(wù)便函與電子郵件寫作一．便函與電子郵件簡介：1．商務(wù)交流的選擇口頭交流還是寫便箋 在亞洲，人們喜歡直接交談。 Miss, building4. , co. 224。 South, Street2. . 224。 $10, 607. 1st, three 224。 75. 1st, 10th, 15th224。 10, eight3. 25,twebty thousand dollars 224。clock. （3）When John is 25 years old, he will inherit twenty thousand dollars. __ （4）My plane leaves at 7:00 a. m. (5) The offices a/the 1st National Bank will be moved from 242 l0th Avenue to I Fifth Avenue on June 15th (6) The price of the book is $, plus sixty cents sales tax. _______ （7）To send the letter by 1st class mail, use three fivecent stamps. ______ 練習(xí)二. Cross out any incorrect abbreviation usage and write the correct form in the blank to the right. If the sentence is correct, mark it C.（1）My address is 37S$ So. 45 St. (2) I listened to K. . to hear the latest news. ________ (3) Miss. Taylor and Mr. Walker left the bldg. by the side entrance. (4) Order 7432 is missing from the co. files. (5) After Feb. 15 all dept. stores in this area will stay open until nine. 練習(xí)三. Cross out any words that are incorrectly capitalized and any words that contain errors in the use of numbers or abbreviations. Write the correct forms in the blanks to the fight. If a sentence is correct, mark it C. （1） Peter L. Gentile, junior, is the Manager of the 1st State Insurance Company, which has offices at 427 Third Ave. （2） I took Principles of Accounting in the Fail Semester, and I took Cost Accounting in the Spring Semester. （3） We hope to ship Order Number 4672 by Fri., Nov. 22d. （4） Channel K. A. O. Y., the educational television channel, is on the air from nine . to eleven p. m. （5） I liter is equal to qts. ________練習(xí)四.I. Choose the best opening or closing. (1)A. This is to enquire what address we can reach you.B. Please tell us your address.C. We should be pleased if you would let us know your address (2)A. We are writing to answer your questions.B. We sent to you this morning our latest catalogue you requested in your letter of yesterday.C. We beg to state that your letter of October 2 has been given careful consideration. (3) A. We received your letter of May 5. Here is a copy of our price list you asked for.B. We enclose herewith a copy of our price list for which you asked.C. Here is our price list you asked for in your letter of May 5(4)A. We write in answer to your favor of February 10. B. We are pleased to say that we can accept your conditions in your letter of February 10. C. We acknowledge receipt of your letter of February l0 and wish to ment on your conditions. (5)A. You will soon hear from this head office which has wide connections with large groups of the world, that your application for the job of a sales representative is being considered. B. We write with pleasure to inform you that we have considered your application favorably.C. We are pleased to tell you that your application for the position of a sales representative is accepted.(6)A. Thanking you once again we remain B. We will consider your suggestions favorably.C. Assuring you of our favora