【正文】 ollowing的后面。（3）冒號 (colon)作用：用于引出下文，如表列、說話中的直接引語或解釋。（2）句號 (period)句號一般有兩種用法① 句號是放在句尾的符號，表示一句話結(jié)束。d. 放在位于句首或句中的副詞之后。b. 在子句之前。l 標(biāo)點的用法：（1）逗號(ma)作用： 逗號用于表示停頓或分句之間的間隔。 例句：以我為先以您為先We shall be able to install Cable TV shortly.You will be pleased to hear that you will soon be able to receive Cable TV.I am afraid we cannot deliver at the weekend.You can have your goods delivered any weekday.I regret to inform you that we cannot refund your deposit unless you return the goods within a week.I am pleased to inform you that you will be able to receive a full refund of deposit if you return the goods within a week.（二）標(biāo)點符號 (Punctuation)l 標(biāo)點符號的作用及重要性標(biāo)點符號是商務(wù)英語寫作中不可缺少的輔助工具，其作用在于幫助讀者分清句子結(jié)構(gòu)，正確理解文字含義。拒絕幫助對方推卸自己的責(zé)任中性積極I am in receipt of your order for 250 pairs of Niky ‘Conga’ sports shoes..Thank you for your recent order for 250 pairs of Niky ‘Conga’ sports shoes.You failed to send your order to us before the new prices were introduced..Unfortunately, we did not receive your order before the new prices were introduced.We cannot devote much time to your visit as the March Sales figures are being piled and we are very busy..We shall devote as much time to your visit as our hectic schedule will permit.撰寫書信時下列幾件事情必須避免：積極的語氣 下面左邊的三個句子采用提“中性”的語氣，而右邊相應(yīng)的句子語氣則顯得積極。例如，下面這個句子可以用多種方法改寫1．We last received a payment from you six months ago.4．Six months have passed since your last payment.6．You have not paid us for six months.3． You last paid us six months ago.It has been six months since we last received a payment from you.2．We have not received a payment from you for six months.5．Six months have gone by since you last paid us. 2．增強(qiáng)書信的可讀性，還應(yīng)注意運用精練的語言商業(yè)書信必須語言精練，能用一個單詞的地方盡量不要使用多個單詞?？墒褂玫姆椒ㄓ校?. 變化文法結(jié)構(gòu) 變換句子的文法結(jié)構(gòu)也可提高信文的可讀性。例子：使用過時商業(yè)行話的句子自然的句子In pliance with the aforementioned agreement, dispatch of goods will be undertaken subsequent to receipt of said monies..As agreed, we shall forward the goods to you when we have received your cheque.We should be obliged if youcould contact our Mrs Xiao at anearly date..Please contact Mrs Xiaosoon.We beg to inform you that we are herewith canceling our order forthe same..I am afraid we arecanceling our order for theabove goods.Assuring you of our best attention atall times, and awaiting the favour of your early response..I look forward to hearingfrom you soon.Due to the fact that your contract has lapsed, we are unable to ply with your request..As your contract contract has lapsed we cannot do as you request.It has been six months since we last received a payment from you.u 商業(yè)書信要求可讀性強(qiáng)。 Will not be ready by June 4. We will not be able to deliver them until June 8.參考答案練習(xí)一：b, a, b, b, b, b, b, b練習(xí)二：（1） Please find out the reason.（2） We are sorry we cannot meet your present order.（3） Johnsons will pay their accounts next week.（4） The meeting will be held on 30 June.（5） We are returning all the defective merchandise.（6） If Model 404 is not available, please substitute Model 606.練習(xí)三：（1） You will get your order as soon as you give us the information.（2） Unfortunately, we can not accept your proposal.（3） You mentioned that there were 3 witnesses to the accident. May we have their names and addresses?（4） Thank you for all the help you will give me.（5） If I understand your letter correctly…（6） Could you send us the statement by the end of next week?（7） Please send payment by 8 June.（8） We are sorry, but, it will be at least June 8 before we can deliver the goods to you.第二講 商務(wù)英語寫作的文體風(fēng)格（一）商務(wù)書信的文體風(fēng)格一封好的商業(yè)書信應(yīng)該體現(xiàn)出語言自然精練、行文流暢、可讀性高的文體風(fēng)格。t understand it.（6） We need the statement by the end of next week.（7） You are requested to send payment by 8 June.（8） This is to inform you that the 39。 t give us the information.（2） We must tell you that we can39。 us just what you wish us to do about the matters.練習(xí)二：Rewrite the following sentences to achieve conciseness:（1） Please see that an enquiry is conducted to determine the reason.（2） We express our regret at being unable to fulfill your order on this occasion.（3） Payment of their accounts will be made by Johnsons next week.（4） It is on the last day of June that the meeting will be held.（5） We are returning all the merchandise that is defective.（6） In the event that Model 404 is not available, please substitute Model 606.練習(xí)三：Rewrite each sentence in order to express its meaning more courteously.（1） You won39。 第六條原則：禮貌(Courtesy) 商務(wù)英語寫作中的禮貌原則，并不是指采用一些客套的句式，而是指一種貫徹于全文的尊重、理解和體諒對方的態(tài)度以下是幾條有助于禮貌的寫作方法：u 使用禮貌友好的詞匯u 體諒對方的寫作態(tài)度(YouAttitude)u 措辭得體(Appropriate Wording)u 避免使用有性別歧視之嫌的詞語u 及時答復(fù)(Timely Response)課后練習(xí)練習(xí)一：Compare the following pairs of sentences, choose the better one and state your reason:（1） A. I have pleasure in informing you.B. I m pleased to tell you.（2） A. Please tell (or, inform) us.B. Please be good enough to advise us.（3） A. Please do not anticipate any increase in prices.B. We do not expect prices to rise.（4） A. Will you kindly send us a reply before the end of the month for which a stamped envelope is enclosed.B. Will you please send us a reply in the enclosed envelope before the end of the month. （5） A. I was informed that you had a typewriter for sale and would like to know if it is still on sale。 (2)使用具體詞匯 避免使用抽象的詞匯，因為抽象的詞匯往往令人感覺模糊籠統(tǒng)。(5)多使用主動語態(tài)的句子結(jié)構(gòu)以明確表達(dá)意思 請比較下面兩個句子: Payment of their accounts will be made by Johnsons next week． Johnsons will pay their accounts next week． 第四條原則：具體(Concreteness) 商務(wù)英語寫作要求內(nèi)容書寫得具體和明確，因此，盡量使用確定、具體的語言，直接了當(dāng)?shù)貍鬟f信息，說明問題，切忌籠統(tǒng)模糊。 Wordy ConciseWe would like toA long period of time I expected it to be During the year of 1995 For the development ofSquare in shapeDuring the time that pleasea long timeexpectedduring 1995for developingsquarewh