【正文】 Procedures Manual客房部 制度和流程指南Subjec。 time on sign in sheet, radio (dect phone) and sign on key logbook amp。 personal hygiene’參照儀表儀容標(biāo)準(zhǔn)檢查你自己的制服，沒有污漬，破損，或紐扣丟失Men’s hair should not touch collar or your face No side burns. Women’s hair tied up neatly No heavy make up and nail polish. No long dangling earrings. Black color sock. Check whether name tag is worn properly.男員工發(fā)不過領(lǐng)，胡須剔干凈，女員工長(zhǎng)發(fā)要盤起，不化濃妝，指甲光亮，不戴夸張耳飾。 hook up with the trousers / skirt. 鑰匙鏈必須用掛勾勾在褲子或裙子上，然后將鑰匙放在兜內(nèi)Pay attention that there is no magnetic or hard items in the pocket. 注意兜內(nèi)不要有帶磁或堅(jiān)硬的物品Key is not bent or broken , if not inform Clerk or Supervisor . 鑰匙有斷裂的現(xiàn)象要通知文員或主管Key must not be lent to anyone of other departments after taking. 領(lǐng)取鑰匙后不得轉(zhuǎn)借給部門人員Clerk must check the distribution according to the record after pleting the distribution. 文員必須依照鑰匙發(fā)放記錄來檢查鑰匙的分配Pay attention to keys’ correct distribution. 注意鑰匙被正確的分發(fā)Lock the key box in case of loss. 為防止丟失，鑰匙柜必須鎖上 Housekeeping – Policies amp。 guest room linen inventory taking should be piled within 3 days after the activity. 當(dāng)盤點(diǎn)完成后3天內(nèi)要將各項(xiàng)數(shù)據(jù)匯編完成Cc copies to Finance and concerned department head 附件抄送財(cái)務(wù)部及相關(guān)部門 Housekeeping – Policies amp。B or guest room linen inventory is being taken. 制服房必須在盤點(diǎn)餐飲或客房布草后完成所有布草的計(jì)算工作A separate report recorded the figure of Famp。Room inventory should be checked monthly and Famp。 F item.跟酒店相同的物品不能被當(dāng)作失物招領(lǐng)處理 Housekeeping – Policies amp。 Found claim form.客人認(rèn)領(lǐng)物品時(shí)要出示身份證或護(hù)照，并禮貌的請(qǐng)他簽收，見失物招領(lǐng)單。If you have any questions about Lost and Found, you should contact your Supervisor right away. 如果你對(duì)失物招領(lǐng)有任何疑問，你可以馬上聯(lián)系你的主管In order to handle inquires and ease of locations, the Administrative Associate of Housekeeping Department is responsible for the Lost and Found logbook, the logbook includes the date, the place, guest’s name, the article’s name and the finder for all items.為了處理詢問和方便定位，客房部管理人員有責(zé)任制定失物招領(lǐng)登記簿，內(nèi)容包括：日期，地點(diǎn)，客人姓名，物品名稱，和發(fā)現(xiàn)人All details must be recorded down right away after she/he receives call from Guest Assistant Manager of reporting當(dāng)他/她收到來自值班經(jīng)理的電話時(shí)要匯報(bào)所有的被記錄下來的細(xì)節(jié)Register all the information in the Lost and Found form and attached it to the bag. Pay attention to attach it securely to avoid losing it. 登記所有的訊息在失物招領(lǐng)單上，并附在裝物品的袋子上，要注意的是系牢固不要丟失。F record sheet. 文員必須如實(shí)記錄在相關(guān)單據(jù)上Hand it over while you go for lunch. Never put any found item at the pantry. 當(dāng)你吃飯時(shí)遺留物品要做交接，千萬不要隨便放在工作間When turning in the Lost and Found, please note the accurate place or room number where item is found. Pls. sign on the Lamp。 Procedures Manual客房部 制度和流程指南Subject:LOST AND FOUND PROCEDURE主題： 失物招領(lǐng)程序Ref: 參考號(hào)：RMS HSKPSOP009Prepare by: Director of Rooms Division 起草：房務(wù)總監(jiān)Date: 日期：20070828Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20070828OBJECTIVE 目的To unify the administration ofLost and Found to ensure the safety of guest’s belonging is to show respect to guest統(tǒng)一管理失物招領(lǐng)，確保客人財(cái)產(chǎn)安全顯示出我們對(duì)客人的尊重PROCEDURES 流程Any Lost and Found item is to turned into the Housekeeping office immediately. 任何失物必須及時(shí)交道客房部辦公室Housekeeping Office is responsible for the administration of all Lost and Found 客房部辦公室負(fù)責(zé)管理所有失物招領(lǐng)事宜Anything in a C/O room should be treated as Lamp。 Procedures Manual客房部 制度和流程指南Subject: DECT PHONE CONTROL 主題：客房小靈通電話的管理Ref: 參考號(hào)：RMS HSKPSOP007Prepare by: Director of Rooms Division 起草：房務(wù)總監(jiān)Date: 日期：20070828Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20070828OBJECTIVE 目的Ensure dect phones for associates have enough functions to provide efficient service. 確保員工的電話功能良好，可以提供有效的服務(wù)PROCEDURES 流程All housekeeping’s dect phone is kept in the phone cabinet in the Housekeeping office. The issue and return of dect phone is overseen by the HSKP Office coordinator. A daily inventory is required. 所有客房部小靈通電話必須保管在辦公室電話柜里，有文員負(fù)責(zé)發(fā)放和回收，并每天必需盤點(diǎn)Dect phone are issued by the HSKP. Office coordinator from the housekeeping office when the Associates signin. 當(dāng)服務(wù)員簽字后，文員才能從辦公室發(fā)放Dect phone issue record is kept together with the attendant signin/out sheet. 所有小靈通電話發(fā)放記錄都必須在員工簽到本上Check the dect phone for any damages or malfunction. 檢查小靈通電話的任何損壞或故障Clip on waist belt after receiving the dect phone 收到電話后要?jiǎng)e在腰帶上Don’t turn off the dect phone till you are off duty and return it to HSKP Office. 當(dāng)你上班時(shí)或還回辦公室之前，不許關(guān)掉小靈通電話Do not put inside uniform pocket. 不要將小靈通電話放在制服口袋里Return call immediately when your dect phone is beeping當(dāng)你的小靈通電話響時(shí)，要立即回電話If the paging is by code message, return call to HSKP office after pleting the task. To inform the Office that the task has been done.如果是密碼短信，當(dāng)完成這個(gè)任務(wù)后，要回復(fù)辦公室，這個(gè)工作已完成Do not turn off the dect phone while on duty. Even during duty meal, return call immediately when being paged. 上班時(shí)間不要關(guān)掉小靈通電話，甚至在吃工作餐期間也一樣，如果電話響了，立即回電話Any code messages you cannot do for any reasons, you should return a call to HSKP. Office immediately to inform and ask for help. 任何原因?qū)е履悴荒苋プ龅拿艽a短信，你可回電給辦公室通知她或?qū)で髱椭鶤ll dect phones are returned to HSKP office when off duty. 下班時(shí)還回所有小靈通電話Office coordinator should take An inventory of all dect phones at every shift end and hand over to the next shift Office coordinator. 文員必須清點(diǎn)每個(gè)班次的小靈通電話，并且要交接給下一個(gè)班次的文員Make sure no dect phones is returned with damages. 確定沒有還回的小靈通電話是損壞的All defects on dect phones should be reported to the Office coordinator 所有小靈通電話的缺陷故障要匯報(bào)給文員If a dect phone is not working, the Office coordinator should contact the telephone Dept Manager. 如果小靈通電話不能工作，文員要聯(lián)系總機(jī)主管Any dect phones that are sent out for repair should be noted. 所有送去維修的電話必須記錄The regular holding place of the dect phone should have a note advising the date and condition of the missing dect phone. 通常在放置小靈通電話的地方，須有記錄遺失電話的日期和情況的記錄 Housekeeping – Policies amp。站直不要懶懶散散的Greet the g