20xx年it服務(wù)管理ca培訓(xùn)講義(參考版)
2025-05-26 14:01本頁(yè)面
【正文】 20xx CA Helpful Links – IT Service Management Forum. ? Tampa Bay Local Interest Group (LIG) meeting – Sept. 22, 2pm. – itSMF USA Conference, Sept. 1619, Charlotte, NC. – UK Office of Government and Commerce. – ITSM consulting, events, education. – Independent education institute. – Training solutions for IT Management and IT Governance. 。 20xx CA Remendations Develop a phased approach, which includes repeatable and consistent standards for all processes to follow Breakdown work into “manageable chunks” Appoint process owners Begin remediation process Utilize/Establish program management 17 August 9, 20xx ITIL: What, Why, How? Copyright 169。 20xx CA What NOT to do 1. Insufficient Management Buyin or Budget. 2. Ignoring the need to market and municate within amp。 20xx CA ITIL is not a stepbystep process “ ITIL Processes can be difficult to implement since ITIL in it39。 Gamble Started using ITIL in 1999 and has realized a 6% to 8% cut in operating costs. Another ITIL project has reduced help desk calls by 10%. In four years, the pany reported overall savings of about $500 million. Caterpillar Embarked on a series of ITIL projects in 20xx. After applying ITIL principles, the rate of achieving the target response time for incident management on Webrelated services jumped from 60% to more than 90%. Nationwide Insurance Implementing key ITIL processes in 20xx led to a 40% reduction of its systems outages. The pany estimates a $ million ROI over the next three years. Capital One An ITIL program that began in 20xx resulted in a 30% reduction in systems crashes and softwaredistribution errors, and a 92% reduction in “businesscritical” incidents by 20xx. Source: Pink Elephant – “The Benefits of ITIL174。 White Paper”, March 20xx 13 August 9, 20xx ITIL: What, Why, How? Copyright 169。 20xx CA The Case for IT Service Management The Business is more and more dependent on IT. Complexity of IT constantly increases. Customers are demanding more for less. Global petitiveness
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號(hào)-1