【正文】 Adequate protection shall be given to the media whilst in transit and in storage to protect it from damage, theft or loss. 在送出和保存磁帶時(shí)必須有充分的保護(hù)措施以。 6. OFFSITE TAPES (WEEKLY) 定期異地存儲(chǔ)備份磁帶（每周） Hotel should keep oneset tapes with full backup data OFFSITE. The OFFSITE tape should be replaced weekly. 酒店必須保存一套有完整備份數(shù)據(jù)的磁帶在酒店外部，每周更替循環(huán)。如果備份介質(zhì)與其所備份的系統(tǒng)同時(shí)損壞，那么備份就沒(méi)有任何意義。 4. The backup media should be transferred to a location remote from the equipment. The location for storing the backup media may be in the hotel but should be carefully chosen based on the likelihood of a fire or similar disaster affecting both it and the main system. Backup media is of no use if it is also damaged or destroyed in the same failure that affected the main system. 19 IHG Greater China IT Standard Operating Procedure 備份介質(zhì)必須被轉(zhuǎn)移到 另外的地點(diǎn)保存。 2. All backup media will be clearly labeled identifying the contents of the tape and the cycle to which it refers (. Monday, 1st backup). 所有的備份介質(zhì)必須清晰標(biāo)明內(nèi)容、日期、周期等信息（例如：周一，第一次備份）。 Related Procedure 1. The IT Manager will strategize the backup cycle and which media to be used (full, incremental, daily/weekly/monthend/quarterend/yearend etc.) and retention period. All hotel IT systems data will be backed up to external media (. tape cartridge or hard drive) on at least a daily basis. There must have enough tapes for at least one week backup cycle. IT經(jīng)理制定備份循環(huán)、備份方式（完全、增量，日 /周 /月 /季 /年等）和保留期限等策略。 3. The IT Manager will regularly test backup procedures by reviewing log records to ensure pletion, verifying that tapes are correctly labeled and stored correctly and by routinely restoring backup data from tape. IT經(jīng)理必須定期測(cè)試備份程序，檢查記錄，保證完成并且檢查備份介質(zhì)被正確標(biāo)記和保存。 2. The IT Manager is responsible for ensuring that system backups is successful by checking the audit trails, system logs etc. Any errors encountered during the backup should be noted, investigated and resolved. IT經(jīng)理負(fù)責(zé)通過(guò)檢查系統(tǒng)日志等保證系統(tǒng)備份完成。備份介質(zhì)需要存儲(chǔ)在與所備份的系統(tǒng)不同的位置。 4. It is mandatory to backup all the system data and source program in order for emergency recovery purposes and prevent the hotel from loss due to system break down. 為避免系統(tǒng)崩潰后數(shù)據(jù)丟失，并在緊急修復(fù)后恢復(fù)數(shù)據(jù)，強(qiáng)制對(duì)系統(tǒng)數(shù)據(jù)和源程序進(jìn)行備份是極其重要的 Scope All Systems amp。 Business Supporthotel name Distribution List: Objective 1. To ensure proper handling of the hotel data and IT backup strategies. 確保酒店 IT數(shù)據(jù)有正確的備份策略。 Reference Documents Hotel Accounting Manual – CHAPTER Change Management Appendices APPENDIX System Change Request Form 17 IHG Greater China IT Standard Operating Procedure Data and Systems Backup strategy Department: STANDARD Pamp。 Where changes are required to be undertaken by third parties (. software suppliers), the above procedures will still be followed. Requirements for remote access to perform such updates will be strictly controlled by the IT Manager including the granting of modem/vpn access. 如果變更需要第三方（比如軟件供應(yīng)商）實(shí)施，上述程序依然有效。用戶必須被提前告知。 All changes will be documented and logged, highlighting the amendments made and the reason for the change (. upgrade to system software). 所有的變更都必須被記錄存檔，尤其是變更的地方和理由（比如：系統(tǒng)軟件升級(jí)）。下列重要變更必須提前通知酒店總經(jīng)理與財(cái)務(wù)總監(jiān) IT System Replacement 更換系統(tǒng) System Vendor Replacement 更換系統(tǒng)供應(yīng)商 System Support Replacement 更換系統(tǒng)技術(shù)支持 System Upgrade 系統(tǒng)升級(jí) The IT Manager is responsible for managing all implementations of changes to the hotel information systems. IT經(jīng)理負(fù)責(zé)管理酒店所有信息系統(tǒng)的變更實(shí)施。 15 IHG Greater China IT Standard Operating Procedure All changes must be approved by authorized person. IT manager must be one of approval and provide technical advice, such as change cost, feasibility, interruptions to hotel operations, etc. 所有的變更都必須得到適當(dāng)?shù)膶徟?IT經(jīng)理必須是審批的一環(huán)，并給出變更預(yù)算、變更的可行性、實(shí)施變更對(duì)運(yùn)營(yíng)的影響等專業(yè) 性意見(jiàn)。 “Major Systems” refer to the systems listed in the IHG Brand IT Standards Summary. “主要系統(tǒng) ”是指在洲際集團(tuán)各品牌 IT標(biāo)準(zhǔn)匯總中列出的系統(tǒng)。P: Information OPERATING Hotel logo Technology PROCEDURE Subject: Date: Change Management Prepared by: Approved by: ____________ ______________________ ___________________ name of IT Manager name of GM name of FC IT Manager General Manager Dir of Finance amp。 Disaster Recovery Testing 系統(tǒng)災(zāi)難恢復(fù)測(cè)試 IT must know how to recover the system when PMS or other systems down. Please refer to SOP IT Emergency Service Recovery IT必須知道在 PMS等系統(tǒng)發(fā)生故障時(shí)，如何恢復(fù)系統(tǒng)和數(shù)據(jù)。 Annual Tasks 年度任務(wù) IT Budget IT預(yù)算 Prepare IT budget, guided by DOFBS. 在酒店財(cái)務(wù)總監(jiān)的指導(dǎo)下完成IT預(yù)算。 Backup Restore Testing To restore backup media (tapes) to a dummy system to make sure that the backup data can be used. The systems include all hotel systems, PMS, POS, EAM, Accounting, IBP, EFPM, Delphi, etc. 將備份介質(zhì)（磁帶）的數(shù)據(jù)恢復(fù)到一個(gè)模擬系統(tǒng)，以確認(rèn)所有的備份數(shù)據(jù)可以被使用。 UPS Availability Testing UPS可靠性檢查 To test all hotel?s UPS Discharge/Charge, including server room UPS and PC UPS. Ask UPS supplier to assist if need. 對(duì)酒店所有的 UPS進(jìn)行充放電測(cè)試，包括機(jī)房的 UPS和單獨(dú)的 PC UPS。 檢查用戶的權(quán)限是否正確。 Quarterly Tasks 每季度任務(wù) Review user accounts and access rights 檢查所有系統(tǒng)的用戶及權(quán)限 a. To check the availability of accounts 檢查所有用戶帳戶的有效 性。分析每個(gè)用戶和客人的要求，與供應(yīng)商或者集團(tuán) IT共同找出解決方案。并且根據(jù)需要延長(zhǎng)或者修改維護(hù)合同。 c. Restart if necessary 如有需要，重新啟動(dòng)服務(wù)器 d. Archive Events Log 存檔服務(wù)器系統(tǒng)日志 IT Inventory Update 更新 IT 清單 MerlinApplicationsHotel IT Systems Inventory (APAC) Review amp。并且確保離職員工帳號(hào)已經(jīng)被禁用或刪除。 Review Staff Entry amp。 Archive Interface Log Files 存檔接口日志文件 Interface log files are saved in D:\micros\ifc\*.log. Please zip and store these files monthly and remove from original folder. 接口文件保存在接口電腦的D:\micros\ifc\*.log 中。在送出前，做一個(gè)簡(jiǎn)單恢復(fù)測(cè)試 (即將磁帶內(nèi)容恢復(fù)到某個(gè)服務(wù)器的空余硬盤上保證磁帶數(shù)據(jù)可以 被成功讀出 )。 d. Keep in touch with regional IT team if you are in doubt or undecided and ask for help and assistance. 如有任何疑問(wèn)，請(qǐng)與集團(tuán) IT團(tuán)隊(duì)聯(lián)系。 b. Communicate and share problems among hotel IT team. 與整個(gè)酒店 IT團(tuán)隊(duì)溝通并且分享問(wèn)題。 e. Check the pattern of wo