kpmg-rsgtraining-02rsgsolutionoverview-經營管理(參考版)
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【正文】 Performance Metrics Change Management Program amp。 Gap Analysis eBusiness Case Implementation Plan Activity I Activity II Activity III Activity IV Activity V eBusiness Strategy eInfrastructure amp。s current capabilities ? The project resource requirements for the Next State are summarized and documented during this activity. eBusiness Case Doc /Location 23 Doc20343/SVO Detailed Business Case ? Financial justification for the remended solution(s) within the Next State project portfolio. ? Enable senior client management to make an informed decision about mobilizing for the implementation of these solutions. ? Represents a reasonable level of accuracy. ? Prudent estimates of expected costs, new revenues, paybacks, and organizational results of implementation. eBusiness Case Doc /Location 24 Doc20343/SVO Performance Measures ? A select set of indicators to measure and monitor the value of business benefits arising from the successful implementation of each Next State project initiative ? Cycle time ? Customer Satisfaction ? % Cost avoidance ? Support staff reduction ? These indicators, when implemented during eIntegration activities, will flag significant variances from expected results. eBusiness Case Doc /Location 25 Doc20343/SVO Presentation amp。 Gap Analysis Doc /Location 21 Doc20343/SVO eBusiness Case ? Next State Planning (36 months) ? Detailed Business Case ? Presentation amp。 Gap Analysis Doc /Location 19 Doc20343/SVO Gap Analysis ? Identifies gaps between requirements supporting the eBusiness vision and the current process, technology and organization models. ? The gap relates to predefined eBusiness goals, not those relating only to reengineering opportunities. Vision amp。s focus over a 12 to 18 month period. ? Uses a series of structured processes culminating in visioning workshop or meeting. ? Vision articulated in this phase carries a uniform message to all st
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