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Collaboration ? Knowledge Maps ? Directories ? Attachments ? Internal/External Info ? Knowledge Bases Change Enablement Program Management Development Operation/ Administration ? Synthesized Knowledge ? Discussions ? Community/Home Pages Best Practices Customer Management Research amp。Knowledge Management Strategies to Improve Business Performance Chris Paladino March 11, 2022 (703) 9472394 Knowledge Technologies 2022 Topics ? KM Approaches ? Implementation Framework ? Success Factors ? Questions KM Approaches ? KM Definition ? KM Considerations ? Knowledge Spiral ? Accenture KM Model KM Definition A collaborative and systematic process for acquiring, creating, synthesizing, and sharing information, insights, and experiences to achieve anizational goals. KM Considerations ? How do you create a culture for sharing? ? Which people need to be empowered to contribute the right knowledge? ? Are priorities aligned with measurements? ? Are the right processes in place to capture, refine,