某家用電器公司1401糾正和預(yù)防措施控制程序-資料下載頁
2025-07-13 19:43本頁面
【導(dǎo)讀】適用于公司質(zhì)量體系全過程中已出現(xiàn)的不合格或潛在的不合格的控制。各相關(guān)部門負(fù)責(zé)本部門糾正和預(yù)防措施的制定、實(shí)施。b）生產(chǎn)過程中半成品發(fā)現(xiàn)致命不合格品，成品出現(xiàn)致命或重不合格品；d）質(zhì)量體系運(yùn)行中發(fā)生的不符合項(xiàng)；f）服務(wù)人員反饋的不合格信息。檢驗(yàn)員在檢驗(yàn)產(chǎn)品時(shí)發(fā)現(xiàn)產(chǎn)品不合格，應(yīng)立即填寫《質(zhì)量信息反饋單》報(bào)送質(zhì)量部。市場銷售部收到顧客對產(chǎn)品質(zhì)量、服務(wù)質(zhì)量的投訴后，應(yīng)在２小時(shí)內(nèi)填寫《質(zhì)量信息反饋單》，調(diào)查分析原因，采取糾正措施，驗(yàn)證實(shí)施效果。
【正文】 nagement 對于產(chǎn)品 /過程出現(xiàn)與規(guī)范和要求不符合時(shí) (包括本公司內(nèi)部和顧客處 )，有要求時(shí)必須采用顧客指定的解決問題技術(shù)作反應(yīng)。 If the product/process is found of inpliance with the specifications and requirements (of both AICQ and the customer), the technologies designated by the customer must be adopted to solve the problems. 對從顧客制造廠、技術(shù)工程部門及其代理商退回產(chǎn)品，由質(zhì)量部組織有關(guān)部門按要求進(jìn)行檢驗(yàn)、 分析并保留分析結(jié)果。并采取糾正措施和可能工藝更改以防止再發(fā)生，顧客要求時(shí)須提供所有記錄。 The Quality Department shall anize relevant departments to make inspection, analysisand maintain analysis results when receiving products returned from customers’ manufacturing site, engineering department and their agents. Corrective actions and possibly process changes are to be made as to prevent reoccurrence. Whenever customers require, all records should be provided to them. 公司在糾正和預(yù)防措施的過程中應(yīng)考慮防錯(cuò)技術(shù)的應(yīng)用，采用防錯(cuò)技術(shù)時(shí)應(yīng)考慮成本。 In the process of corrective and prevention action, the pany shall take error prevention technology into account. The adoption of error prevention technology shall consider the costs. 因糾正和預(yù)防措施涉及到文件和資料修改的，執(zhí)行《文件和資料控制程序》。 In case the corrective and preventative actions involve the revision of documents and data, implement “Document amp。 Data Control Procedures”. 保存糾正和預(yù)防措施各階段的記錄，執(zhí)行《質(zhì)量記錄的控制程序》。 Maintain each phase records of corrective and preventative actions by implementing the “Quality Record Control Procedures”. 5 相關(guān)文件 Specific Documents AICQ/QP050100 《文件和資料控制程序》 AICQ/QP050100 “Document amp。 Data Control Procedure” 6 質(zhì)量記錄 Quality Records AICQ/QR140101A 《質(zhì)量信息反饋單》 AICQ/QR140101A “Quality Information Feedback Sheet” AICQ/QR140102A 《糾正 /預(yù)防措施表》 AICQ/QR140102A “Corrective amp。 Preventative Action Sheet”
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