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ty. I’ m sorry. Would you like a ________ ? No, I want to ____ _ ________ . No problem, sir. We’ ll get it exchanged for you in no time. Thank you. disappointed refund the Tshirt replaced it is of the wrong have it replaced Look back Summary(課堂小結) 1)Key words& expressions: battery,replace,damage,inconvenience,receipt,quality,refund,exchange,have…replaced,be under guarantee,be disappointed at and so on. 2)Sentence patterns: a. … doesn’ t work and when I … yesterday ,I found … b. I bought it …and it’ s still under guarantee. c. I’ m very disappointed at …. d. I’ d rather have … replaced / get a refund. Homework week you bought a new watch from the supermarket .But now you find it doesn’ t work well . So you go to the supermarket to ask for a refund .Make a dialogue with your parter using what we have learnt in this period. the tasks 3 on page 29 on your exercises book. 教學反思 本節(jié)課以我們生活中經(jīng)常遇到的投訴問題為主線展開英語教學,在教學過程中通過創(chuàng)設情境,增強了學生的學習興趣。在情境中引入問題,設置任務,調(diào)動學生的積極性,充分體現(xiàn)了學生的主體地位,同時利用信息化教學手段,增強了教學的直觀性和趣味性。 不足:通過教學反饋,本節(jié)課在某些問題的思考和解答過程中沒有給學生足夠的時間去認真思考和討論,從而沒有產(chǎn)生出“信息鏈”,有點急于求成,顯得過于匆忙。