高教版中職英語基礎(chǔ)模塊第3冊unit4i’llhavetohavemycellphonereplacedppt說課課件(存儲(chǔ)版)
【正文】 ave caused you. Would you please show me your receipt so that I can take down some details? Tim: OK. Here you are. Staff: We’ll get this cell phone exchanged for you in no time. Tim: Thank you. Listen, read and underline. Read and 讀對話，回答問題 ? does Tim go to the shop? ? ’s wrong with the cell phone? ? does Tim buy it? ? does Tim like the cell phone? ? the staff give Tim a refund or a replacement? 1. I bought this cell phone in your shop but there seems to be some problem with the battery. power of the cell phone cannot last for a whole day. bought it …and it ’ s still under guarantee. ’ m very disappointed at …. ’ ll get this cell phone exchanged for you in no time. Guide and plete. (教師 引導(dǎo) ，學(xué)生思考 ) Sentences training : (1)I bought 這部手表 in your shop but it doesn’t work very well. (2) This puter 有問題 and when I 玩游戲 yesterday ,I found it 總是死機(jī) . (3) I bought it 兩個(gè)月前 and it’ s 仍在保質(zhì)期內(nèi) . (4) I’ m very disappointed at 你們的售后服務(wù) . (5) I’ d rather 換一雙鞋子 ,please . Look and talk. 兩人一組，根據(jù)下面的圖片，用所給句型對話。 學(xué)習(xí)初步的服務(wù)意識(shí)，能夠以較專業(yè)的方法對待顧客投訴。這就要求老師耐心指導(dǎo) ,設(shè)法創(chuàng)設(shè)情境 ,以培養(yǎng)學(xué)生的學(xué)習(xí)興趣，從而提高學(xué)習(xí)效率。 理論依據(jù)：
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