【正文】 比較 ? 度量系統(tǒng)分析 ? 質(zhì)量控制 ? 實(shí)驗(yàn)設(shè)計(jì)和 最優(yōu)化 ?確認(rèn)問(wèn)題 ?收集數(shù)據(jù) ?分析數(shù)據(jù) ?解釋數(shù)據(jù) ?匯報(bào)分析 ?提出建議 ?實(shí)施行動(dòng) ?監(jiān)察和控制 Problem Identification Collect Data Analyze Data Interpret Data Report Analysis Make Remendation Implementation of Action Monitoring Control Graphical Exploratory Interactive Multiple Comparisons Measurement Systems Analysis Quality Control Experimental Design and Optimization 持續(xù)進(jìn)步的路徑 (續(xù) ) Continuous Improvement Roadmap（ Cont’d） 六西格瑪持續(xù)改進(jìn)課程表 Six sigma CI Curriculum Statistical Approach to Six Sigma (CIC1141 1142) Foundations of Six Sigma the DMAIC Model (CIC1157) Green Belt Program Black Belt Program Master Black Belt Benchmarking (CIC540) Teaming (TBD) Cycle Time Reduction Map. Workshop (CIC850) Quality Function Deployment (CIC1070, 1071) Business Skills (TBD) Building OrganizationWide Capability . . . to support a Six Sigma Campaign Leadership Jumpstart Event (2 days) align with business strategy secure mitment, prioritize and resource projects Senior Leadership Team Foundations Training – Organization Wide Black Belt Candidates Champions Six Sigma Black Belt Training (20 days) prepare Black Belts to lead Six Sigma improvement teams equip Black Belts with SPC tools and techniques Six Sigma Management Training (3 days) equip results owners to manage in Six Sigma environments ensure the advancement of the improvement projects Green Belts Six Sigma Green Belt Training (5 days) prepare team members to execute project activities provide solid foundation of improvement processes and tools 提高整個(gè)組織的實(shí)力 支持六西格瑪運(yùn)動(dòng) 領(lǐng)導(dǎo)人才助推活動(dòng) (2天 ) 與業(yè)務(wù)戰(zhàn)略取得統(tǒng)一 為項(xiàng)目而保證承諾，安排重點(diǎn)，提供資源 高級(jí)領(lǐng)導(dǎo)團(tuán)隊(duì) 基礎(chǔ)培訓(xùn) ——全組織 黑帶候選人 帶頭人 六西格瑪黑帶培訓(xùn) (20天 ) 教會(huì)“黑帶”如何領(lǐng)導(dǎo)六西格瑪改進(jìn)團(tuán)隊(duì) 。 為“黑帶”提供 SPC工具和技巧。 六西格瑪管理培訓(xùn) (2天 ) 為成果所有者在“六西格瑪”環(huán)境中進(jìn)行管理創(chuàng)造條件。 保證改進(jìn)項(xiàng)目的進(jìn)行 。 綠帶 六西格瑪綠帶培訓(xùn) (6天 ) 為團(tuán)隊(duì)成員執(zhí)行項(xiàng)目活動(dòng)創(chuàng)造條件 。 為改進(jìn)過(guò)程提供堅(jiān)實(shí)基礎(chǔ)和工具。 六西格瑪綠帶學(xué)習(xí)班大綱 Six Sigma Green Belt Action Learning Plan ? 六西格瑪基礎(chǔ) (Fundamental to Six Sigma) ? 界定機(jī)遇 (Define) 找出、排序并選擇改進(jìn)機(jī)遇。 制定項(xiàng)目團(tuán)隊(duì)?wèi)椪? 組建有效的團(tuán)隊(duì) 明確顧客及顧客需求 界定待改進(jìn)的過(guò)程并繪圖 ? 衡量業(yè)績(jī) (Measure) 確定衡量的內(nèi)容 對(duì)衡量進(jìn)行管理 認(rèn)識(shí)波動(dòng) 評(píng)估衡量系統(tǒng) 確定過(guò)程業(yè)績(jī)表現(xiàn) ? 分析機(jī)遇 (Analyze) 找出潛在的根本原因 進(jìn)行失敗模式及效果分析 (FMEA) 實(shí)施對(duì)比法 進(jìn)行波動(dòng)源（ SOV） 研究 進(jìn)行相關(guān)性分析 ? 改進(jìn)業(yè)績(jī) (Improve) 提出解決方案 解決方案的排序與選擇 ? 控制業(yè)績(jī) (Control) 制訂控制計(jì)劃 實(shí)施過(guò)程控制系統(tǒng) Six Sigma Black Belt Action Learning Plan Week 1 Core Content ?DMAIC Methodology ?Identifying Business Opportunities ?Customer Requirements ?Mapping Processes ?Effective Teams ?Critical Measures ?Measurement Systems Analysis ?Process Performance ?MINITAB Software Week 2 Core Content ?Root Cause Analysis ?Process Stratification ?Validation of Root Causes ?Comparative Methods ?Sources of Variation ?Failure Mode Effects Analysis Week 4 Core Content ?Response Surface Methodology ?Remendations and Change Plans ?Statistical Process Control ?Process Capability ?Implementation Planning ?Process Integration Week 3 Key Deliverables ?Data Analyses (Cont’d) ?Validated Root Causes ?Potential Solutions ?Selected Solutions ?Communication Plan Key Deliverables ?Project Charter ?Action Plans ?Process Maps ?Key Process Indicators ?Data Collection Plan ?Measurement Analysis ?Baseline Performance Coaching / Project Work Key Deliverables ?Collected Data ?Data Analyses ?Sources of Variation ?FMEA Study Core Content ?Correlation Regression Analysis ?Design of Experiments ?Idea Generation ?Solution Evaluation and Selection Key Deliverables ?Pilot Plan ?Control Plan ?Training Plans ?Implementation Plans Coaching / Project Work Coaching / Project Work Coaching / Project Work 六西格瑪黑帶行動(dòng)教學(xué)計(jì)劃 第 1周 核心內(nèi)容 ?DMAIC方法 ?找出業(yè)務(wù)機(jī)遇 ?顧客需求 ?繪制過(guò)程圖 ?有效的團(tuán)隊(duì) ?主要衡量項(xiàng) ? 衡量系統(tǒng)分析 ?過(guò)程業(yè)績(jī) ?MINITAB 軟件 第 2周 核心內(nèi)容 ?根本原因分析 ?過(guò)程整理 ?根本原因認(rèn)證 ?比較法 ?波動(dòng)源 ?失敗模式與效果分析 第 4周 核心內(nèi)容 ?反應(yīng)表面法 ?建議與變革計(jì)劃 ?統(tǒng)計(jì)過(guò)程控制 ?過(guò)程能力 ?實(shí)施規(guī)劃 ?過(guò)程集成 第 3周 可實(shí)現(xiàn)的主要內(nèi)容 ?數(shù)據(jù)分析（續(xù)） ?經(jīng)認(rèn)證的根本原因 ?可能的解決方案 ?選中的解決方案 ?交流計(jì)劃 可實(shí)現(xiàn)的主要內(nèi)容 ?項(xiàng)目憲章 ?行動(dòng)計(jì)劃 ?過(guò)程圖 ?主要過(guò)程指標(biāo) ?數(shù)據(jù)收集計(jì)劃 ?衡量分析 ?基準(zhǔn)業(yè)績(jī) 輔導(dǎo) /項(xiàng)目工作 可實(shí)現(xiàn)的主要內(nèi)容 ?收集到的數(shù)據(jù) ?數(shù)據(jù)分析 ?波動(dòng)源 ?FMEA研究 核心內(nèi)容 ?相關(guān)分析與回歸分析 ?實(shí)驗(yàn)設(shè)計(jì) ?構(gòu)思 ?方案評(píng)估與選擇 可實(shí)現(xiàn)的主要內(nèi)容 ?示范計(jì)劃 ?控制計(jì)劃 ?培訓(xùn)計(jì)劃 ?實(shí)施計(jì)劃 輔導(dǎo) /項(xiàng)目工作 輔導(dǎo) /項(xiàng)目工作 輔導(dǎo) /項(xiàng)目工作 Key to Six Sigma Success 成功的秘匙 Strategies fail when culture doesn’t adapt. 由于沒(méi)有文化的支撐 , 才導(dǎo)致戰(zhàn)略的失敗 沒(méi)有魔術(shù)藥丸 Personal Experience on Sigma Improvement 從 4西格瑪?shù)?6西格瑪 From 4 Sigma to 6 Sigma 兩年行程（針對(duì)一個(gè)產(chǎn)品） Two year Journey: ?建立數(shù)據(jù)記錄及跟蹤系統(tǒng) Setup data record tracking system ? 格式，數(shù)據(jù)庫(kù)及條形碼跟蹤系統(tǒng) Format, data base and bar code tracking system ? 無(wú)紙化信息 LAN Paperless floor information LAN ?TPM 和 SPC TPM and SPC ? 空余部分，固定設(shè)備 PM 以及 Spare parts, fixture PM and ? 機(jī)器零件庫(kù)存跟蹤數(shù)據(jù)庫(kù) Machine piece parts inventory tracking data base ?工藝描述 Process Characterization (PC) ? 通過(guò)設(shè)備，家族模式，缺陷模式 By equipment, by model family, be defect mode ?工藝最優(yōu)化 Process Optimization ? 通過(guò)主要的機(jī)器 By critical/major machine ? 通過(guò)少的 CpK 項(xiàng)目 By item with poor Cpk ?供應(yīng)商能力的提高 Supplier capability improvement ? 對(duì)于關(guān)鍵供應(yīng)商的 PC工作站 PC workshop for key suppliers ? 去掉一些低能力的供應(yīng)商 Remove some suppliers with low capability ( sigma ) ( sigma ) ( sigma ) ( sigma ) ( sigma ) 在西格瑪改進(jìn)方面的個(gè)人經(jīng)驗(yàn) Set SMART Goal Goal of Objective Performance Index which is measured by the data provided by other departments 設(shè)立聰明的目標(biāo) Specific Measurable Achievable Relevant Traceable 具體的 可測(cè)量的 能實(shí)現(xiàn)的 與業(yè)務(wù) 相關(guān)的 可追蹤的 Set Goals Topdown 由上到下設(shè)定目標(biāo) Commitment Bottomup 由下至上逐級(jí)承諾目標(biāo) Business Entitlement/Goal Division E