知識管理概念與案例-資料下載頁
2025-03-04 03:28本頁面
【正文】 Communicate pelling big picture ? Provide grist for the “Idea Mill” ? Employees given control over their jobs Traits of “Smart” Companies () ? Environment that fosters trust ? Managers rewarded for coaching, not for having answers ? Capturing and sharing knowledge is fun Traits (Continued) ? Rewards for sharing and using knowledge ? Communicate the importance of knowledge sharing ? Focus on people, not technology (1/3 rule) ? Build in reflection and capture time ? Create positive emotional climate Structure of KM Implementation (Teltech) ? Phase 1 Explore possibilities ? What is KM? ? How can it be applied to our pany? Structure of KM Implementation (Teltech) ? Establish crossfunctional teams ? Review case studies ? Attend conferences ? Consult experts, benchmark, brainstorm Phase 2 Develop KM Strategy ? Assess business needs, personnel strengths, potential benefits, ROI, ROT, ROE ? End user needs ? KM vs. business objectives Phase 2 Develop KM Strategy ? Involvement of stakeholders ? Identify specific KM deliverables ? Grass roots support Phase 3 Part 1 Design the KM Solution ? Strategy leads to structure ? Identify solution ponents ? Identify content, IT tools ? KM model ? KM process ? Try to be “right the first time” Phase 3 Part 2 Develop the KM Technology Infrastructure ? Acquire, test and deploy IT tools ? Rapid prototype ? Scheduling and managing (no overruns?) ? Integrate solution ponents ? Test with real users, not proponents ? Test again Phase 3 Part 3 Structure and Integrate the Content ? Content management ? Push vs. pull ? Ongoing plan to increase value of content Phase 3 Part 3 Structure and Integrate the Content ? Ongoing plan to increase scope of content ? Ongoing plan to increase relevance of content Phase 4Implement with Target Community ? Is it working? ? How do we sustain the start? ? Quick wins and reinforcement ? More user training ? Reward and recognition plans ? Build internal and external awareness Phase 5 Monitor and Adjust ? Track ROI, ROT, ROE ? Develop solution enhancement plans ? Examine long term effects ? Measure the K tanks and the I tanks for spillage and overflow The Future ? Valuing knowledge on the balance sheet ? Greater rewards for leveraging knowledge ? Significant reduction in restrictions on knowledge workers The Future ? KM closely linked with virtual anizations ? New paradigm:land, labor capital, knowledge 演講完畢，謝謝觀看！
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