【正文】 12345Technical ComparisonAnalyze and Diagnose HOQ167。 What are current strengths and weaknesses relative to the petition? 167。 How do these strengths and weaknesses pare to the customer priorities? 167。 Where does the gap need to be closed? 167。 Are there opportunities to learn from the petition? 167。 Are there opportunities for breakthroughs to exceed petitor39。s capabilities?Analyze and Diagnose HOQ (Cont.)167。 Are there any blank rows? If yes, how will we meet these Customer Needs?167。 Are there any blank columns? If yes, are these Critical Customer Requirements necessary?167。 Are there Negative Correlations that cannot be resolved?167。 Are Performance Targets achievable?Analyze and Diagnose HOQ Perform Risk Analysis167。 Assess the impact of failing to meet the targets and specifications:167。 What is the risk to the customer?167。 What is the risk to the business?167。 For significant risks, assess the likelihood of occurrence:167。 Are the current petencies of the anization well matched to meet the Performance Targets? 167。 For significant risks which could occur, identify actions which could be taken to reduce or address the risks:167。 What additional costs result from these actions?167。 Decide whether to proceed with the project.Overview of QFDConceptDevelopment DesignVoice of CustomerQuality FunctionDeploymentDesignVOC Input(CustomerNeeds)Critical Customer RequirementsPerformance Targets1. Determine Voice of the Customer.2. Use QFD to determine design requirements and performance targets.IdentifyCustomersPerformCustomerResearchAnalyzeVoice of theCustomer12345Technical ComparisonIMPORTANCE (15)COMMON QFD PITFALLS167。 Doing a QFD On Everything. Use To Develop New Platform.167。 Set the “Right” Granularity167。 Don’t Apply To Every Last Project167。 Inadequate Operational Definition of the Wants and How’s(CCR’s)167。 Have Affinity Diagram for clarity of customer wants 167。 Lack of Teamwork. Must Have CrossFunctional Team167。 Wrong Participants167。 Lack of Team Skills167。 Lack of Support or Commitment167。 “Hurry up and Get Done”. It takes longer than you think!167。 Failure to Execute QFD after Customer Wants Are Defined Need 1Need 2Need 3Need 4Need 5Need 6Need 75534241 HHHHLMMMMMM LL LLLHOW 1HOW 2HOW 3HOW 4HOW 5HOW 6HOW 757 41 48 13 50 6 216545213685243 lbs 12 mils40 psi3 8 atm1 mm654521368524Boy Am I Ever Glad That’s Done228。 Review Current Status228。 At Least Quarterly228。 Monthly on 1 Yr Project228。 Weekly on Small ProjectsTHE “STATIC” QFDPOINTS TO REMEMBER167。 The process may look simple, but requires effort.167。 If there are NO “tough spots” the first time:167。 IT PROBABLY ISN’T BEING DONE RIGHT!!167。 Rules of Thumbs167。 Focus on the enduser customer.167。 Expect 50% of the relationship matrix to be blank167。 Affinity Diagram to define Customer Wants will required 1 day167。 Defining the How’s or CCR’s will require ~1 day167。 Trade off Facilitators Leading QFD Scoring167。 Completing Relationship matrix plan to schedule 4 hour blocks/day167。 Qualitative Research Generates Affinity Diagram?Wants?CCR’s167。 Quantitative Research To Determine Ranking of Customer Wants Exercise Mousetrap QFD 167。 You are a Design engineering team from the TeeterPong Company, an elite group fresh from DMVP Training. 167。 The Marketing Department has just pleted test marketing and focus groups on new mousetraps and has revealed a significant market opportunity for a nonlethal mousetrap. 167。 The overwhelming market response has prompted our CEO to request that we plete a design and bring a product into production. 167。 1st we need to understand how to ensure that our design meets customer expectations. VOC and Competitor information on next 2 slidesDELIVERABLES:167。 1st Prepare a Structure Tree from Customer VOC slide (Next Slide) to Brainstorm CCR’s167。 2nd Input Customer VOC and CCR’s into QFD. 167。 Complete Phase 1 QFD for Mousetrap DesignVOCNext Generation Mouse Traps Competitors Benchmarking InformationTakeaways167。 You now understand how to plete the House of Quality.167。 Don’t get so caught up in the process (filling out the matrixes) that you fail to draw conclusions from the information.167。 Take the time to address Critical Customer Requirements conflicts.167。 Keep the amount of information at a manageable level167。 If one hundred Customer Needs are identified, and these were translated into an equal or even greater number of Critical Customer Requirements, there would be more than 10,000 potential relationships to plan and manage.謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAI