【正文】 Quality Function Deployment2DMEDI RoadmapProjectSchedule?GANNTT ChartProjectScope?MGP?INOUT Scope ToolUnderstand the Voice of The CustomerQualityFunctionDeploymentScorecardsProcessMapping TargetCostingGenerateHigh Level Concept IdeasConcept SelectionElements of High Level DesignDevelopDetailedDesignFMEA Target CostDesign for LeanOptimize DesignPerformancePlan Execute PilotProject Close OutProcess ControlTransition toManufacturing? ?Set Target Price?Develop Target Cost? Design CCR’s Target?CCR’s Capability??CommunicationPlan?7 Rooms of QFD 1? Determine Customers?Research Customers??TRIZ tool?Pugh Matrix?AHP?Concept to ?QFD HOUSE 3–?Design of Experiments?Removing Cost?CCR to FunctionsConcept to Design ?QFD House 2?Capability Analysis?Statistical Tolerance??Risk AbatementDesign FMEAMSA / GRR?? Ergo / Mach Guard?Update Scorecard ?Update FMEA?Value Add Analysis?Modularity?DFMA?Project Close Meeting?Benefits Review?QFD 4?Document Control Plan?Training Plan?Implement Work Plan)?Review Mfg Issues?Schedule Sustain Gain Tollgate 6 monthsProcess ControlDEValidateProject ??Project ThermometerDEFINEMEASUREDEVELOPEXPLOREIMPLEMENTMD IStakeholders TeamProject??Identify Project Team?RACI ChartProject Mission ??SMART CriteriaStatement High Level Analysis?Develop MatrixRisk?Patent Review ? Submit AFE?Develop Pilot Plans?Develop Implementation?Develop Product Validation Plan?Update FMEALearning Objectives167。 Understand how to determine 167。 Critical Customer Requirements 167。 Performance targets based on customer inputs 167。 Competitive benchmarking167。 Understand how to check whether the important issues for the customer are being addressed in the design of the product or processProcess OverviewDetermine Voice of the Customer ?Use QFD to anize design requirements Verify design will meet Customer’s NeedsConceptDevelopment DesignVoice of CustomerQuality FunctionDeploymentDesignVOC Input(CustomerNeeds)Critical Customer RequirementsPerformance TargetsIdentifyCustomersPerformCustomerResearchAnalyzeVoice of theCustomer12345Technical ComparisonQFD and the House of Quality167。 Highly structured process and matrixbased approach using customer and petitor inputs to 167。 Effectively design a new or improved product, service or process.167。 Ensures that the customer39。s wants and needs are the basis for the design.167。 House of Quality matrix is the most recognized form of QFD.167。 Utilized by a multidisciplinary team to translate VOC information into performance targets.RelationshipStrong = 9Medium = 3Weak = 1 IMPORTANCE (15)CompetitorComparison1 2 3 4 5TARGETS“HOW” ImportanceStrong PosPositiveNegativeStrong Neg12345Technical ComparisonHouse of QualityCustomer Needs (VOC)Critical Customer Requirements (CCRs)InterrelationshipMatrixPerformance TargetsTechnical ComparisonCustomerRating ofCompetitorsCorrelation MatrixRelationshipStrong = 9Medium = 3Weak = 1 IMPORTANCE (15)CompetitorComparison1 2 3 4 5TARGETS“HOW” ImportanceStrong PosPositiveNegativeStrong Neg12345Technical ComparisonBenefits of QFD167。 Customer focused design – emphasizes “outsidein” quality167。 Helps link internal requirements and measures to external customer needs/value167。 More efficient, effective planning, reducing the cost and time of development167。 Improves crossfunctional coordination 167。 Establishes framework for measurement and process management167。 Forces petitive benchmarkingCustomerConceptPlan Design Redesign ImplementPlan Design Redesign Implement BenefitsQFD Is a Productivity EnhancerLess Time, Less Cost of DevelopmentQFD Steps1785Customer Needs (VOC)Critical Customer Requirements (CCRs)InterrelationshipMatrixPerformance TargetsAnalyze Diagnose HOQ Technical ComparisonCustomerRating ofCompetitors4Correlation Matrix23RelationshipStrong = 9Medium = 3Weak = 1 IMPORTANCE (15)CompetitorComparison1 2 3 4 5TARGETS“HOW” ImportanceStrong PosPositiveNegativeStrong Neg612345Technical ComparisonQFD in Detail1. Customer Needs (VOC)167。 Objective: Identifying and anizing customer data167。 Where does customer data e from? VOC input167。 Fillin customer “needs” (the WHAT’s)167。 Prioritize or weight each need:167。 Scale of 1 to 5, with 5 being the most important167。 Where would you get the weights?RelationshipStrong = 9Medium = 3Weak = 1 IMPORTANCE (15)CompetitorComparison1 2 3 4 5TARGETS“HOW” ImportanceStrong PosPositiveNegativeStrong Neg112345Technical ComparisonExample: HighEnd C