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? 質(zhì)量策劃職責(zé),資源,文件與記錄,業(yè)務(wù)計(jì)劃,方針,使命,愿景? 質(zhì)量控制與保證監(jiān)視,測(cè)量,管理評(píng)審,審核? 質(zhì)量改進(jìn)糾正與預(yù)防措施,持續(xù)改進(jìn)措施? 廣義質(zhì)量與狹義質(zhì)量? 公司業(yè)務(wù)計(jì)劃,使命,愿景的展開與分解? 流程的評(píng)估,再造,優(yōu)化(過程方法)? 流程負(fù)責(zé)人? 績(jī)效的監(jiān)視,測(cè)量舉例? 售后服務(wù)流程:現(xiàn)狀,流程有效性(人員,流程,成本,績(jī)效),公司要求(使命,業(yè)務(wù)計(jì)劃),客戶要求,差距?目標(biāo)?怎么辦?謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH