mba必修課管理溝通英文版課件chapter1-資料下載頁
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【正文】 ersonally. (3) Use “ I ” statements. Instead of saying, “ you are absent from work too often,” say, “ I feel annoyed when you miss work so frequently.” Foster an open munication climate (4) Keep feedback goal oriented. If you have to say something negative, make sure it’ s directed to the recipient39。s goals. (5) Make feedback welltimed. Feedback is most meaningful when there is a short interval between the recipient39。s behavior and feedback about the behavior. (6) Ensure understanding. (7) Direct negative feedback toward behavior that is controllable by the recipient. Little value is gained by reminding a person of some shorting over which he oe she has no control. Commit to ethical munication ? Ethical munication includes all relevant information, is true in every sense, and is not deceptive in any way. ? Some examples of uhical munication include: (1) Plagiarism: stealing someone else’ s words or work and claiming it as yours. (2) Selective misquoting: deliberately omitting damaging or unflattering ments to paint a better( but untruthful) picture of you or your pany. (3) Misrepresenting numbers: increasing or decreasing numbers, exaggerating, altering statistics, or omitting numerical data. (4) Distorting visuals: making a product look bigger or changing the scale of graphs and charts to exaggerate or conceal differences. Commit to ethical munication ? Conflicting priorities and the vast gray areas between right and wrong create ethical dilemmas for an anization’ s municators. ? An ethical dilemma involves choosing between alternatives that aren’ t clear cut ( perhaps two conflicting alternatives are both ethical and valid, or perhaps the alternatives lie somewhere in the vast gray area between right and wrong). Commit to ethical munication ? An ethical lapse is making a clearly uhical or illegal choice. Selfinterest and a lack of scruples create ethical lapses for business munications. ? Organizations can foster ethical behavior: (1) By formalizing a written code of ethics (2) By using ethics audits (3) By setting a good ethical example Create efficient messages ? Attending to relevance, meaning, and priorities will help you create lean messages. ? Eliminate physical distractions such as the messy appearance of a written message or poor acoustics in an oral presentation. ? Do your best to control emotions before they block the munication process. ? Organizations save time and money by sending only necessary messages. Create efficient messages ? Practice and constructive criticism help you improve your munication skills. ? Do not wait for munication training on the job. ? Focus on building skills in the areas where you have been weak. 演講完畢，謝謝觀看！
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