【正文】 much 太常自己跳到水裡去抓魚 ? Not develop employees to perform tasks 沒有培養(yǎng)員工執(zhí)行任務(wù) ? No feedback and coaching 沒有回饋秋輔導(dǎo) ? Overly confident in own expertise and not listening shut up,autocratic 對(duì)自己的專業(yè)太過自信不過他人 閉嘴，獨(dú)裁 ? Micromanagement:Know” stuff” so well 管理得很細(xì)：所有“細(xì)節(jié)”都知道很清楚 ? Tolerate poor performance too much or sit on a problem too long 太容忍不理想的績(jī)效表現(xiàn)或問題拖延太久 ? Avoid management responsibility:Problem of boss,policy,or staff 避免管理責(zé)任：老闆，政策，或員工的問題 ? Like the “ spot light” and fot to share success and glory 喜歡“鎂光燈”，忘了分享成功和榮耀 87 Paradigm shift:Achieve by myself Achieve through others 模式轉(zhuǎn)換：靠自我達(dá)成 藉由他人達(dá)成 ? Set direction 設(shè)定方向 ? Communicate clearly to staff 和員工溝通清楚 ? Organize and support team 組織並支持團(tuán)隊(duì) ? Recruit,train,and retire people 招募，訓(xùn)練，和勸退人員 ? Be a good listener and observer 做一個(gè)好的傾聽者和觀察員 ? Feedback and coach members 回饋和輔導(dǎo)其他成員 ? Be a cheerleader 做一個(gè)啦啦隊(duì)長(zhǎng) ? Treat people with respect and empathy 以尊重和同理心對(duì)待他 ? Open and fair in rewards 薪酬公開公平 88 Essence of Empowerment 授權(quán)要素 ? Empowerment=/=Just delegation 授權(quán) = /=只是給予權(quán)力 ? Empowerment=/=Giving away responsibility 授權(quán) =/=不用負(fù)責(zé) ? Empowerment=Leading from behind rather than just fighting in the front 授權(quán) =不是只在前線打戰(zhàn)，也在後方帶領(lǐng) Focus on the big picture rather than working on the details 焦點(diǎn)放在大方向上，不是在細(xì)節(jié)上打戰(zhàn) Ensure everyone is moving at the right direction rather than running around on his/her own 確定每個(gè)人往正確的方向移動(dòng)，而不是繞著他 /她跑 Support the weak players and empower the strong players 支授較弱的同仁，而授權(quán)給較強(qiáng)的同仁 89 Creating an Empowered Environment 創(chuàng)造一授權(quán)的環(huán)境 Boundary設(shè)定界限 Information 資訊 Motivation(will) 機(jī)動(dòng) (意願(yuàn) ) Competence(Skill) 能力 (技巧 ) 90 Set Boundary,Set people Free 設(shè)定界限，讓員工自由 Vision/Direction 願(yuàn)景 /方向 Responsibility/ Authority 責(zé)任 /權(quán)限 Personal KPIs/Rewards個(gè)人 KIP要 /薪酬 Core Values/ Behaviors 核心價(jià)值觀 /行為 Common problems:常見問題 boundary(you find your own way)界限不清楚 (你找自己的 ) boundary(conflict and frustration)界限重疊 (沖突秋挫折 ) areas(“ noman” zone)灰色地帶 (“無人”境地 ) 91 Information,No Contribution 沒有資訊，沒有項(xiàng)獻(xiàn) Basic sense： Margin,cost structure 基本觀念 :利潤(rùn)，成本結(jié)構(gòu) are we doing as a team and individually?如何在團(tuán)隊(duì)及個(gè)人來展現(xiàn)？ are our petitors doing?我們的競(jìng)爭(zhēng)者作得如何？ do customers perceive us?顧客如何評(píng)估我們？ are our bottlenecks?Mistakes?我們的瓶頸及錯(cuò)誤何在？ Build Trust 建立互信 Share OwnershipResponsibility Invite Joint Problem Solving 分享權(quán)貴，邀約 解決問題 92 Information Sharing Tools 資訊分享工具 ? Regular staff meeting to review performance 定期會(huì)議檢討績(jī)效 ? Visual aids and tools in high traffic areas 在高流量之處建立視覺化的目標(biāo)及工具 ? Transparent information through IT 利用現(xiàn)在 IT科技 ? Circulate/share information on customer satisfaction and petitive intelligence 分享顧客滿意與競(jìng)爭(zhēng)者相關(guān)情報(bào) No Information,NO contribution! Share as much as possible! 93 Competences 發(fā)展核心能力 Situational Leadership:Develop and enable employees based on their readiness 情境令導(dǎo)：根據(jù)員工下表的分布適人適所 Competence Level 核心能力水平 Supporting 支援 Low Directive+High Supportive S3 Coaching 教 導(dǎo) High Directive+High Supportive S2 Delegating 專責(zé) S4 Low Directive+Low Supportive S1 Directing 指導(dǎo) High Directive+Low Supportive High Low Low High Commitment Level 承諾水平 94 激勵(lì) ? Deep in everyone’ s heart,there is a basic need to be recognized and approved self esteem 深植每人心中基本需求是被肯定與認(rèn)可 自重 ? If you can recognize and praise a person effectively,you” control” that person 假如您能肯定與適時(shí)贊美一個(gè)人，您可“控制”一個(gè)人 ? Common myth:Correction through blame and criticism avoid mistake,low self confidence,bee dumb 常見迷思：經(jīng)由指責(zé)或怨來避免錯(cuò)誤，常導(dǎo)致沒信心且變的笨拙 ? Underutilized tool:Praise and recognize people timely for their behaviors and achievement with sincere hear try harder,repeat what you want to see,boost self confidence and esteem 常見工具：以真誠(chéng)的心，適時(shí)贊美與肯定別人的行為，尊重您所目睹的助長(zhǎng)自信與自尊 ? Hint:1 criticism needs to balance with 2 praises 提示：一個(gè)批評(píng)需要兩個(gè)贊美來平衡 95 Simple Ways of Recognition and Praise 肯定與贊美的簡(jiǎn)單方式 ? Private verbal praise 私底下贊美 Be specific Focus on behaviors or results you want to reinforce 明確地：專注在您所要強(qiáng)調(diào)的行為與結(jié)果 “ Because what you have done(specific),the team(or)has benefited…..I would like to thank for your effort. ”例：因?yàn)槟? 的參與使得整個(gè)部門受益，我謹(jǐn)代表向您 致意 Be sincere 誠(chéng)懇地 ? Public praise during staff meeting:Need to think before clear message for others 在部門會(huì)議中公開表?yè)P(yáng)：事先思考清楚並注意清楚的訊息傳達(dá) ? Words of thanks on special occasion,.,birthday celebration or year end it ，如慶生會(huì)、年終尾牙，盡量讓它有趣 ! ? Attach a small card during bonus distribution 在分紅時(shí)，附上一張小卡 ? A small gift(department certificate,dinner fore two)在分紅時(shí)，附上一張小卡 ? Emails ? Write a letter to spouse of family 寫信給眷屬或家庭 ? Additional reference:” 101 ways to reward employees” 96 Competencies of Effective Managers 有效主管的核心能力 Change Leadership Consequence Management 賞罰分明 Setting Direction 目標(biāo) /方向設(shè)定 Communication Coaching 溝通輔導(dǎo) Empowerment Enabling 賦能授權(quán) Change Leadership 變革領(lǐng)導(dǎo) 97 第六課 溝通輔導(dǎo) 98 Objectives of Communication and Coaching 溝通輔導(dǎo)課程目標(biāo) ? Understand the factors of munication 了解溝通要素 ? Understand the importance of being a Coach for a people manager 了解做為一個(gè)員管理者的輔導(dǎo)員的重要性 ? Work on the coaching processThe” GROW” model 工作教導(dǎo)流程做做看 “ GROW”模式 ? Understand and Practice the Coaching skills 輔導(dǎo)技巧的了解和練習(xí) 99 Communication Basics 溝通基本要件 What is munication? What are the seven elements of munication? *The situation 情境 *The speaker 講者傳達(dá)者 *The message 信息 *The channel 管道 *The receiver 接收者 *The interference 陰礙，干擾 *The feedback 回饋 100 如何與部屬相處