現(xiàn)代物流概論(ppt38頁)-資料下載頁
2025-01-07 23:38本頁面
【正文】 – 成本（完成特定運作目標發(fā)生的真實成本） – 客戶服務（產品可得性、一致性、速度等） – 生產率 – 資本效率（物流設施、設備、和存貨的利用率） – 質量（完美訂貨） ?外部績效衡量 – 客戶感覺衡量 – 行業(yè)最佳標準（ Benchmarking) 2023/1/23 36 物流整體的績效衡量 按照每個客戶的要求來測量物流的質量 ? 供應周期（從客戶發(fā)出定單到收到貨物 /服務為止） ? 訂單完成的正確性和完整性（數量和質量） ? 滿足每個客戶需要的成本 ? 庫存的水平 ? 信息系統(tǒng)的正確性和及時性（訂單的狀態(tài)、庫存的狀況、運輸中的追蹤等） ? 物流的總成本（訂貨成本、庫存成本、財務成本、運輸成本、倉庫成本） 2023/1/23 37 A good performance measure: Description: Is quantitative The measure can be expressed as an objective value. Is easy to understand The measure conveys at a glance what it is measuring and how it is derived. Encourages appropriate behavior The measure is balanced to reward productive behavior and discourage game playing. Is visible The effects of the measure are readily apparent to all involved in the process being measured. Is defined and mutually understood The measure has been defined by and/or agreed to by all key process participants (internally and externally). Enpasses both outputs and inputs The measure integrates factors from all aspects of the process measured. Measures only what is important The measure focuses on a key performance indicator that is of real value to managing the process. Is multidimensional The measure is properly balanced between utilization, productivity and performance, and shows the tradeoffs. Uses economies of effort The benefits of the measure outweigh the costs of collection and analysis. Facilitates trust The measure validates the participation among the various parties. 物流質量評估的標準 2023/1/23 38
教學課件相關推薦
鄂ICP備17016276號-1