喜來登禮賓部培訓(xùn)手冊-資料下載頁
2025-06-26 12:05本頁面
【正文】 。4 報紙需求 Requiring newspaper.客人：早上好，請問有報紙嗎？員工：您好,請問你需要看哪種報紙，今早我們有上海日報。中國日報和蘇州日報?？腿耍河薪袢彰绹鴨?？員工：很抱歉，今日美國要到晚上才到，你可方便告訴我們房號，當(dāng)報紙來的時候，我們在第一時間給你送去房間！您看現(xiàn)在是否需要其他報紙代替！客人：很感激，那就給我份上海日報吧？G: Good Morning .Do you have some newspapers?C: Which kind of newspapers do you want ?Right now we have Shanghai Daily .China Daily ,And Local newspaper.G: What about USA Today ?C: I am sorry that USA today haven’t e yet. Would you mind telling me your Rm No. When the USA Today es , We will sent one to your Rm ASAP. How about take others instead ?G: Appreciated .So, An copy of Shanghai Daily pls..5 借用雨傘 Borrow the umbrella 客人：外面還在下雨嗎？員工：是的，下的很大。需要雨傘嗎？客人：我想借一把。員工：可以的，請您簽字借用。G: Is it raining outside ?C: Yes ,It rains like cats and dogs. Do you need an umbrella?G: Obviously .C: Pls sign your name on the list.6問詢餐館客人：酒店附近有特色的餐館嗎？員工：有的。請問你需要什么菜系的餐館。蘇幫菜還是辣點(diǎn)的川菜，或則西餐?？腿耍河惺裁刺厣谋镜夭宛^嗎？員工：在蘇州的話，最有名氣的就是得月樓和松鶴樓了。有百年歷史。蘇幫菜首選?？腿耍郝犉饋聿诲e。你幫我預(yù)定一家吧。員工：沒問題。G: Pls give me some suggestions about the restaurants near by your hotel .C: Which kind of restaurant? The local dish or some chuan foods or Western ?G: The local dishes.C: In Suzhou .The most famous restaurants, One is De yew lout .another is Song He Lou .The two have hundreds of years old .The fist choose of Local DishesG: Sounds Good. Please help me to make a reservation .C: My pleasure..7 問詢園林客人：我聽說蘇州的園林很美，介紹下。員工：是的，中國有4大名園，蘇州的拙政園和留園就占據(jù)2席位。拙政園是蘇州園林的代表?？腿耍何疑洗蔚教K州就玩過了，今天晚上我想去玩園林，不知道還有沒有的開的。員工。這樣的話，有網(wǎng)師園在19：30開始夜花園，那里有蘇州的評彈。希望你會喜歡?？腿耍嚎梢缘?。G: I heard that the park of Suzhou is very nice. some introductions?C: Correct, China own 4 famous gardens of the world .Suzhou takes two seats. Epically Administers Humble Garden and Lingering Garden .The two are mostly representational gardens.G: I have been to there before. I am going to other parks this evening. But I wand that if they still open?C: Like this .the Nets Garden will start its night show at 19:30 PM .There has Suzhou local opera.G。 Thank you .8 轉(zhuǎn)交物品 holding for pick up 客人：我要把這個MP3 轉(zhuǎn)交給3911的李先生員工：好的，請問您貴姓，您已告知李先生在我們這里取嗎？客人：是的。那我還需要提供什么嗎。員工：是的，你的聯(lián)系方式，以便在轉(zhuǎn)交之后能夠通知到你，還有，李先生過來需要憑證件還是其他方式領(lǐng)取物品？客人：報名就可以了員工：好的，請你簽名確認(rèn)。G:I want you to hold the Mp3 for Mr. Lee to pick up. Of room 3911C: Yes Sir. May I have your name .do you let Mr. Lee know to Pick it up at concierge desk.G: Yes. Any others?C: Your connection No. We will notice you after Mr. Lee receive it. Well, Should Mr. Lee Show his ID Cards or ?G: Say his name is all right.C: Sure ,Pls Sign your name after you read the following agreements.9 租車服務(wù) Car Rental客人：我想租車，酒店有車嗎？員工：可以的，請問你去哪里？我們酒店有別克，奧迪，別克商務(wù)車？客人：我們兩個人去上海，那價位呢？員工：兩個人的話，我建議用別克車。價格是1300元。客人：那需要多少時間？員工：正常路況的話需要一個半小時。G：I want to rent a carC: We have Buick Audi ,BucikVan.G: We two will go back to Shanghai,What is the price ?C: I suggest you the Buick .The price is 1300 RMB.G: How long ?C: As the usual, hours.. 10 代客購物 Shopping for guest客人：酒店附近有超市嗎？員工：酒店附近有家樂購超市?？腿耍耗俏覄偦貋?，有點(diǎn)累了，可否代勞買支鋼筆，就一般價位的。100元左右。員工：好的。請問英雄牌子的怎么樣？客人：就那種。謝了啊。員工：很高興為你服務(wù)！ G：Any supermarket around here?C : A Tesco of England.G:I feel a little tried. Could you do me a favor to buy a pen? About 100 RMB C: How about the brand “Hero”G:That is what I am talking about!C: My pleasure. 28 /
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