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【正文】 .................................................... 33 驗收細則 ......................................................................................... 33 第 8 頁 共 40 頁 12 技術(shù)培訓(xùn) .................................................................................................... 34 培訓(xùn)對象 ............................................................................................. 34 運行環(huán)境培訓(xùn)對象 ......................................................................... 34 應(yīng)用環(huán)境培訓(xùn)對象 ......................................................................... 34 培訓(xùn)方式 ............................................................................................. 34 現(xiàn)場培訓(xùn) ......................................................................................... 34 高級培訓(xùn) ......................................................................................... 34 培訓(xùn)課程 ............................................................................................. 34 培訓(xùn)內(nèi)容 ......................................................................................... 34 培訓(xùn)課程 ......................................................................................... 34 培訓(xùn)教師 ......................................................................................... 34 培訓(xùn)評估 ......................................................................................... 34 培訓(xùn)費用 ......................................................................................... 34 培訓(xùn)的其它事項 ................................................................................. 35 培訓(xùn)的時間安排 ............................................................................. 35 培訓(xùn)的人員數(shù)量 ............................................................................. 35 13 服務(wù)質(zhì)量承諾 ............................................................................................ 35 質(zhì)量管理 ............................................................................................. 35 質(zhì)量管理實施原則 ......................................................................... 35 質(zhì)量方針 ................................................................................... 35 質(zhì)量目標 ................................................................................... 35 質(zhì)量承諾 ................................................................................... 35 質(zhì)量保證 ................................................................................... 35 組織職責 .............................................. 錯誤 !未定義書簽。 就緒原則 ............................................................................ 35 工作流程 ............................................................................ 35 第 9 頁 共 40 頁 不符合項處理 .................................................................... 35 質(zhì)量保證記錄 .................................................................... 35 質(zhì)量保證驗證 .................................................................... 35 結(jié)束準則 ............................................................................ 36 關(guān)鍵因素及其對策 ................................................................... 36 變更管理 ......................................................................................... 36 變更的類型 ............................................................................... 36 變更管理機構(gòu) ........................................................................... 36 變更處理流程 ........................................................................... 36 變更提出 ............................................................................ 36 變更審核 ............................................................................ 36 變更分析和評估 .....