無錫某酒店前臺員工培訓資料5-資料下載頁
2025-04-01 23:51本頁面
【正文】 打印機墨筒 Printer Ink Cartridges賓客期望Guest expectation工作職責What to do?工作標準Standard of Performance所有其他相關的運行設備和固定設施All other relevant operational equipment and stationary 確認你手邊有：Make sure that you have: 足夠的筆Adequate number of pens 自用便簽紙（回收紙制作）Paper pad for notes (Recycle paper) 小酒吧單Mini bar checklists 確保接待臺整潔沒有不必要的物品Make sure the Reception Desk is clear of all unnecessary supplies. 確保接待臺物品歸放整齊不亂Make sure that the reception desk is not cluttered. 確保你清楚酒店當日活動信息Ensure that you are aware of Events or Functions taking place. 當班主管授權(quán)接手現(xiàn)金（參考收銀標準工作程序）Take over cash if instructed by the supervisor on Duty. (refer to SOP Cashiering)
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