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無錫某酒店前臺員工培訓(xùn)資料5-wenkub

2023-04-16 23:51:16 本頁面
 

【正文】 pplicable) 筆Pens 打印機墨筒 Printer Ink Cartridges賓客期望Guest expectation工作職責(zé)What to do?工作標(biāo)準Standard of Performance所有其他相關(guān)的運行設(shè)備和固定設(shè)施All other relevant operational equipment and stationary 確保你儀容儀表合乎酒店規(guī)范(參考著裝標(biāo)準)Ensure you are dressed and groomed to hotel standards. (refer to grooming standards) room discrepancy 閱讀接待處交班本Read the reception logbook for 重要事件 Any important event 客人投訴 Any plaint VIP抵店/住店信息 Any VIP arriving / inhouse 團隊抵店/住店信息 Any group arriving / inhouse 尚未解決的換房要求 Pending room moves 財務(wù)方面問題必須每班登記Credit problems must be logged and recorded by every shift. 確保交接完全 Make sure to receive and give hand over. 確認必需的文件已準備就緒Make sure you have the necess
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