【正文】 litate and Assess the SIM Support Functions ? HR must facilitate and assess the support function SIM, to set up KPIs for all function Dept, to measure staff workload, to anize regular review / audit,… ? 5 – SPS Expert 12. Manufacturing KPI39。s are in continuous improvement ? Check KPIs report to see the result FLVamp。IC SPS Deployment Dept. page 21 SPS Assessment training People Commitment SIM Support Functions 2b SIM Support functions Efficiency P6 1 SPS Notion 2 SPS Basic 3 SPS Standard 4 SPS Advanced 5 SPS Expert ? Focus on: Staff workload management amp。 support function efficiency. ? Key points: ? Priorities are known by each staff member both factory priorities and personal priorities ? Priorities are taken into account and evidence exists in the “todo” lists and diaries ? Resources are adapted: resources are applied to the highest priority activities ? Activities or actions: does the plant verify and followup that the results are sustained ? ? KPI’s: ? % Tasks done / Tasks planned ? % Tasks in time Audit 23 support function 1. Global team workload is assessed. (eg: Annual Human Resource Review or Business Plan Cycle) 2. Individual workload is assessed (to do list) 3. Support Functions core skills are defined and formalized ( updated once a year) 4. Number of tasks carried out per person per week is scheduled and tracked (Ratio Implemented / Scheduled) 5. Workload and resources are well balanced according to the objectives 6. Support functions have defined their own KPI39。s。 they are tracked amp。 analyzed 7. Support Function KPI39。s are in continuous improvement FLVamp。IC SPS Deployment Dept. page 22 SPS Assessment training People Commitment SIM Support Functions 2b SIM Support functions Efficiency P6 ? 1 – SPS Notion 1. Global team workload is assessed. (eg: Annual Human Resource Review or Business Plan Cycle) ? This global workload assessment is the base of Dept headcount requirement, ? It should be reviewed once a year or base on business plan cycle. ? Check with the Dept manager ? 2 – SPS Basic 2. Individual workload is assessed (to do list) ? Use the some tools to assess the individual workload (. todolist). ? The contents of the file should include workload, priorities, due date, planed ratio… ? Check with dept. manager and staff 3. Support Functions core skills are defined and formalized ( reviewed once a year ) ? Make the red/green activities self analysis for each nonDVC employee ? Make a petency (skills amp。 knowledge) assessment for each employee ? Clearly define the JD for each staff, and the JD should be reviewed once a year. ? Check with dept. manager and staff FLVamp。IC SPS Deployment Dept. page 23 SPS Assessment training People Commitment SIM Support Functions 2b SIM Support functions Efficiency P6 ? 3 – SPS Standard 4. Number of tasks carried out per person per week is scheduled and tracked (Ratio Implemented / Scheduled) ? Audit several individual do to list and diary. Check the ratio of implemented / scheduled 5. Workload and resources are well balanced according to the objectives ? Measure and balance the individual workload ? Resource are applied to the high priority activities according to the objectives ? 4 – SPS Advanced 6. Support functions have defined their own KPI39。s。 they are tracked amp。 analyzed ? KPIs clearly defined for each department, ? KPIs should be tracked, analyzed and take actions to improved. ? Objectives and real data of KPIs should be posted in each department ? 5 – SPS Expert 7. Support Function KPI39。s are in continuous improvement ? Check KPIs report to see the result FLVamp。IC SPS Deployment Dept. page 24 SPS Assessment training People Commitment SIM Support Functions 2c Suggestion System P7 1 SPS Notion 2 SPS Basic 3 SPS Standard 4 SPS Advanced 5 SPS Expert ? Focus on: Dashboard for Suggestions ? Key points: ? Suggestion system is encouraged/managed in SIM production (team leader – operators shiftly meeting ? Suggestion system is formalized : ? Issue date, accept or refuse ? Action pilot ? Implementation date ? Information is current and updated frequently to match the event cycle of SIM production ? information is not “old”, forms do not “wait” to filled out. ? KPI’s: ? Number of suggestions per month ? Meantime to reply / to implement 1. There is a system or process to record employee suggestions 2. Project specific suggestion systems are utilized to formalize employee feedback 3. Suggestions are visual and a feedback is given within 30 days. 4. Supervisors work with employees to refine suggestions. 5. A mittee evaluates suggestions. 6. Suggestions are visual and a feedback is given within 2 weeks 7. Suggestions are visual and a feedback is given within 1 week. 8. The content of the suggestions bees more important than the qty posted : KPI’s tracked. 9. There is an incentive system in place for suggestions. 10. Additional rewards exist for outstanding “suggestions. 11. KPI39。s show continuous improvement of suggestion system FLVamp。IC SPS Deployment Dept. page 25 SPS Assessment training ? 1 – SPS Notion 1. There is a system or process to record employee suggestions. ? There is a simple system / process to record suggestions ? Ask HR manager to do the roughly introduction of the plant suggestion system ? 2 – SPS Basic 2. Project specific suggestion systems are utilized to formalize employee feedback ? There is a formal procedure to define how the suggestion system works ? Suggestions could be developed as action plans, projects… 3. Suggestions are visual and a feedback is given within 30