【正文】 D示意圖 某西式快餐店 想改進(jìn)漢堡包 的質(zhì)量案例 1 5 強(qiáng)相關(guān) 相 關(guān) 弱相關(guān) 低 高 The Seven Management Tools ?Matrix Diagram ? Example 華僑大學(xué)工商管理學(xué)院 邏輯題 for fun ? 在羅馬尼亞有 5個兇殘的吸血鬼，他們有特殊的偏好。根據(jù)下面的信息，寫出 5個吸血鬼的姓名、頭銜、所在城市、以及最喜歡的食物。 ? ，但他不是叫喬治的公爵 ? 。最喜歡吃罪犯的吸血鬼不是蘭克也不是米哈斯 ? ? 4阿尼納的吸血鬼不是男爵 ? ，他不喜歡吃有錢人 ? ，他不是王子 ? ? 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Process Decision Program Chart (PDPC) ? Identify potential problems and countermeasures in a plan. ? Identify risk 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Process Decision Program Chart ? When to use it ？ ? when making plans, to help identify potential risks to their successful pletion. ? When risks are identified, use it to help identify and select from a set of possible countermeasures 華僑大學(xué)工商管理學(xué)院 潛在問題 相應(yīng)的對策 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Process Decision Program Chart ? How to do it ？ ? or develop a tree diagram of the proposed plan. ? This should be a highlevel diagram showing the objective, a second level of main activities and a third level of broadly defined tasks to acplish the main activities. ? each task on the third level, brainstorm what could go wrong. ? all the potential problems and eliminate any that are improbable or whose consequences would be insignificant. Show the problems as a fourth level linked to the tasks. ? each potential problem, brainstorm possible countermeasures. ? These might be actions or changes to the plan that would prevent the problem, or actions that would remedy it once it occurred. Show the countermeasures as a fifth level, outlined in clouds or jagged lines. ? how practical each countermeasure is. Use criteria such as cost, time required, ease of implementation and effectiveness. Mark impractical countermeasures with an X and practical ones with an O. 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Process Decision Program Chart ? Example 貨物安全卸下 不看注意事項(xiàng) 看注意事項(xiàng) 看懂英文 看不懂英文 遵守 圖示 看懂圖示 看不懂圖示 設(shè)計成無法倒置包裝 以聲音提示 設(shè)計成無法倒置包裝 采取即使上下倒置也不會損壞包裝 采取即使上下倒置 也不會損壞包裝 O X X 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ? Activity Network Diagram (Arrow Diagram ) ? Schedule dependent activities within a plan. time 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Activity Network Diagram ? When to use it ？ ? Use it when planning any project or activity which is posed of a set of interdependent actions. ? Use it to calculate the earliest date the project can be pleted, and to find ways of changing this. ? Use it to identify and address risk to pleting a project on time 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Activity Network Diagram ? How to do it ？ ? 1. List all tasks ? 2. Determine the time it takes for each task ? 3. For each task, determine the task that must happen before the current task can take place ? 4. Draw the work diagram ? 5. Compute early start and early finish times for each task ? 6. Compute the late start and late finish times for each task ? 7. Compute slack time ? 8. Determine the critical path 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Activity Network Diagram ? How to do it ？ 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Activity Network Diagram ? example 任務(wù) 時間 (Mins) 任務(wù)描述 緊前任務(wù) A 2 裝配外框 無 B 1 安裝開關(guān) A C 裝配馬達(dá)架 無 D 將馬達(dá)架裝入外框 A, C E 安裝扇葉 D F 1 安裝格柵 E G 1 安裝電纜 B H 測試 F, G 裝配電風(fēng)扇 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools 任務(wù) 時間 (Mins) 任務(wù)描述 緊前任務(wù) A 2 裝配外框 無 B 1 安裝開關(guān) A C 裝配馬達(dá)架 無 D 將馬達(dá)架裝入外框 A, C E 安裝扇葉 D F 1 安裝格柵 E G 1 安裝電纜 B H 測試 F, G A C B D E F G H 2 1 .5 1 1 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ? Flow Chart ? Show the sequential steps within a process. Flow Charts 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Flow Chart ? When to use it ？ ? Use it when analyzing or defining a process, to detail the actions and decisions within it. ? Use it when looking for potential problem points in a process. 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Flow Chart ? How to do it ？ An Activity A Document A Decision Data (input as outputs) A Predefined Process The Start of a Process The End of a Process Representing a Relation Connection Start End 華僑大學(xué)工商管理學(xué)院 The Seven Management Tools ?Flow Chart ? Example 定價流程 華僑大學(xué)工商管理學(xué)院 總結(jié) 事實(shí) 資料 語言資料 數(shù)字資料 The seven basic tools anize The seven new tools 信息 分析方法 產(chǎn)生想法 闡述計劃 華僑大學(xué)工商管理學(xué)院 總結(jié) ?Basic seven tools ? Data analysis ? Process control ? Quality improvement （ numerical data） ?New seven tools ? Generate ideas ? Improve planning ? Explain problem intelligibly ? Secure full cooperation ? Eliminate error and omissions ? Stress the importance of planning and process ? Encourage everyone to think systematically 華僑大學(xué)工商管理學(xué)院 需要大家掌握的知識點(diǎn) 2. 質(zhì)量管理八項(xiàng)原則 3. 質(zhì)量管理七個基本工具 4. 質(zhì)量管理七個管理工具 5. 會運(yùn)用 14個工具分析與解決問題 LOG