new顧客滿意度調(diào)查與管理-資料下載頁
2025-01-09 04:20本頁面
【正文】 . Express awareness of customer’s concern 2. Ask for additional information or summarize the need Plan Action 1. Present each alternative and its benefits to customer 2. Make a remendation (if appropriate) 3. Ask the customer to select one alternative 4. Define the action plan Report on Results 1. Describe the results of the action plan 2. Describe the customer’s satisfaction with the solution progress Conclude 1. Summarize the remaining mitments from the action plan 2. Offer further assistance 3. Thank the customer Qamp。A
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