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been served? A: That should be all you ordered. Enjoy your meal. 13. Q: If the guest wants to smoke in the nonsmoking area, what would you like to say? A: I am sorry there is no smoking here, but if you like, there is a smoking area. 14. Q: What would you like to say if the guest asks for the dish that has been sold out? A: I am sorry that is not available, but would you like to try…? 15. Q: What would you like to say to the guest if you remend your house specialty? A: Would you like to try our house specialty? It’s very popular among our guests. 16. Q: W hat would you like to say when the guest has been waiting for a long time? A: I’m sorry to have kept you waiting. 17. Q: What would you like to say when you want to know whether the guest is happy with his meal? A: Is everything to your satisfaction? / How was everything? 18. Q: W hat would you like to say when the guest orders a cup of coffee? A: Would you like black coffee or white coffee? / Would you like your coffee with cream or milk? 19. Q: What would you like to say when you remend special drinks to the guest? A: Would you like to try our special drinks? 20. Q: What would you like to say when the guest asks “Where can I have cocktail?” A: We serve cocktails in the lobby bar. 21. Q: What would you like to say if the guest asks for a steak? A: How would you like your steak, medium, medium well or welldone? 22. Q: What will you do when the guest tells you that there’s something wrong with the bill? A: I will check it with the guest carefully. If there is a mistake , I must make an apology to the guest, and then bring the bill to the cashier’s desk to correct it. 23. Q: What is the most important thing that you need to do when the hotel guest would like to charge his bill to his room? 8 A: I must ask the guest to show his room card. 24. Q: How can you know the method of payment that the guest would like to choose? A: How would you like to pay, sir? 25. Q: What will you say to the guest when he is leaving the restaurant? A: Thank you for your ing. / We are looking forward to serving you again.