【文章內容簡介】 題，我充分認識到自己既是一個管理者，更是一個執(zhí)行者。要想帶好一個團隊，除了熟悉業(yè)務外，還需要負責具體的工作及業(yè)務，以身作則，這樣才能保證在人員偏緊的情況下，大家都能夠主動承擔工作，使酒店各項工作正常進行。新的一年意味著新的起點、新的機遇、新的挑戰(zhàn)。我決心再接再厲，迎接新的挑戰(zhàn)。09年人事部將從以下幾個方面著手工作：一、完善制度，向實現(xiàn)管理規(guī)范化進軍。成功的企業(yè)源于卓越的管理，卓越的管理源于優(yōu)異、完善的制度。隨著社會的不斷發(fā)展，搞好管理制度無疑是其持續(xù)發(fā)展的根本。因此，在原有的規(guī)章制度上完善，合理而科學的酒店管理制度的運用便迫在眉節(jié)，為了進一步完善酒店制度，實現(xiàn)管理規(guī)范化，09年將重新修訂《員工手冊》使員工“有法可依”，當然，我們在強調一致性的同時，還注重了讓員工有發(fā)展自身才能的自由，出臺了新的工資方案，更大限度鼓勵員工動腦動手，大膽干、放手干，從而最大限度激發(fā)了員工的潛能。二、加強培訓力度，完善培訓機制。企業(yè)的競爭，最終歸于人才的競爭。目前酒店各部門人員的綜合素質普遍有待提高，尤其是部門負責人及領班，他們身肩重責。需根據(jù)實際情況制定培訓計劃，從真正意義上為他們帶來幫助。另外新員工入店培訓是必不可少的。在09年每個季度對全體員工進行相關規(guī)章制度的學習，沒半年進行一次禮節(jié)禮儀培訓。另各部門的相關技能實操培訓也必須沒半年進行一次。并對各培訓進行考核，以技能實操考核及平時待客禮節(jié)禮儀、態(tài)度來確定工資的等級。以此加強員工的對客服務，使我們的軟件在上一個臺階。三、協(xié)助部門工作，積極主動聽取各員工建議及意見。繼續(xù)配合各部門工作，協(xié)助處理事件處理。09年是酒店拓展并壯大的一年，擁有一支團結、勇于創(chuàng)新的團隊是為其發(fā)展的保障。所以積極主動聽取各員工建議及意見是人事部工作的重心。只有員工能高高興興的服務于我們的顧客，我們在新的一年里才能更好更快的發(fā)展壯大。第三篇：人事部工作總結及明年工作計劃人事部工作總結及明年工作計劃Hotel leader: ? ? ? ? The 10 or 20 days following Lunar New Year’s Day es namely, every phenomenon is newer, since entering a public house in March, already worked up to now of 9 months long, days is fleet, although do not grow in hotel working hours, but after taking over the job, below the directive help that leads related the hotel, dealing with the case that join to fall with predecessor, the job is on the right path this I am opposite from the utterly ignorant to the hotel work to the hotel now of flow already knew somewhat, now with respect to manpower resource ministry with respect to me 2010 year work circumstance and the working plan of 2010 year and tentative idea lead a report to the hotel, undeserved place, the leader that ask inn offers precious , the reviewing that one year ministry of bearer power natural resources works 2010, ministry of resource of my inn manpower works, in inn leader right leader falls, hold to “ elaborate government, make highquality goods public house “ pany put in order is guidance, carry out deep fulfil “ achieve model of brand of highquality goods, tree, model “ struggling target, acplish “ serious, rigorous, meticulous, accurate “ administrative style, work in human affairs increasingly onerous, below the new form that hotel administration level raises substantially, pass the joint efforts of each branch faculty, obtained certain result.(one)hotel of circumstance of personnel on guard has personnel to add up to person, among them administrative office 2 people, financial department 6 people, meal ministry 15 people, kitchen 6 people, guest room ministry 17 people, engineering department 4 people, security personnel ministry 10 people, human affairs ministry 1 person, antechamber ministry 9 people, PA ministry 3 in charge of 12 people, foreman 7 people, employee 54 people, 23% what superintend and director guides layer above personnel holds a number, 77% what employee holds total number.(2)strict “ execute the law “ , aggrandizement management, effective punish management of hotel of the fountainhead that violate discipline basically is the administrative implementation that carries pair of people, human affairs ministry is a hotel important resource, in 08 year, human affairs ministry regards hotel discipline superintend and director as the function branch that check, carried out rules of hotel regulations system, personnel basically strictly, execute firm working order, implemented rigid hotel regulations know, manage and punishing award is the important step that makes system of fine public house keep the job and method, firm hold result needs award, had had punish surely, peccadillo changes namely, forgive sb’s past misdeeds, everybody is equal before the system, the regular interest that maintains hotel staff and the individual development of stimulative employee are critical education, supervise and urge examination, bulletin, fine a series o