某家用電器公司1901服務(wù)控制程序(編輯修改稿)
2024-08-18 19:43 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 般問題在 24小時(shí)內(nèi)拿出處理意見，給用戶滿意答復(fù)，并將 質(zhì)量糾正 /預(yù)防通知單 下發(fā)到責(zé)任部門。 For general problems, the Quality Department shall provide solutions and give the user a satisfactory reply within 24 hours after receipt of the suggestions and plains from the user. Meanwhile, release “Quality Correction / Prevention Notice” to the relevant responsible department. 責(zé)任部門接到通知后，應(yīng)按照顧客意見進(jìn)行分析，制定糾正和預(yù)防措施并實(shí)施 ， 將處理結(jié)果及時(shí)反饋到質(zhì)量部 ， 由質(zhì)量部反饋給用戶 ， 讓用戶滿意。 At receipt of the notice, the responsible department shall analyze the customer suggestions, formulate and conduct corrective and preventative actions, while reporting the results to the Quality Department. The Quality Department shall again feed the results back to the user, letting it satisfy. 對(duì)重大投訴或多次重復(fù)的質(zhì)量投訴，由質(zhì)量部上報(bào)管理者代表，必要時(shí)由管 理者代表報(bào)總經(jīng)理辦公室，并在 48小時(shí)內(nèi)拿出處理意見，使用戶滿意，質(zhì)量部填寫〈質(zhì)量糾正 /預(yù)防通知單〉，執(zhí)行《糾正和預(yù)防措施控制程序》。 For serious plaints or repeated quality plaints, the Quality Department shall
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