汽車售后服務(wù)流程(編輯修改稿)
2025-03-02 21:00 本頁面
【文章內(nèi)容簡介】 輛歷史以便做招回服務(wù)和返修 Check vehicle historyfor open service measures/ repeat repairs3. 初步檢查 Visual InspectionThe advantage of a visual inspection is that the SA can point out damage and faults to the customer and suggest appropriate remedies. He can also take the opportunity to draw attention to the state of wearing parts (. worn tires) of which the customer may not have aware. 初 檢 的好 處 是 維 修 顧問 可以指出故障并提出建 議 。同 時 他可以 對 客 戶不注意的易 損 件 進 行 檢查 。4. 確認工單 Writing up Repair OrderThe repair order is an instrument for the workshop, which also can be seen use as contract between MercedesBenzBranch and customers. Therefore it has to be created understandable and clear all in details.工 單 是 維 修廠的工具，是 維 修中心與客 戶 之 間 的合同。因此工 單 的 書 寫必 須 十分清楚而且易懂。 Monitoring Job Processing Final Inspection為滿足客戶期望：To ensure this expectation is satisfied:終檢是必要的Final Quality Control is necessary每一個客戶對維修廠有很高的期望Every customer has got a high expectation regarding the craftsmanship of workshop. Job Explanation提供 給 客 戶 的信息What information is given to the customer? 216。 工作內(nèi)容 the work carried out on the vehicle216。 發(fā) 票內(nèi)容 the position of the invoice216。 終檢結(jié) 果 the defects discovered on the vehicle216。 車輛 的 總 體情況 the general technical condition of the vehicle216。 下次必做的工作 work that may b
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