8-disciplinesofproblemsolving解決問題的8個步驟(編輯修改稿)
2025-03-02 13:53 本頁面
【文章內容簡介】 Avoid jumping to conclusion of cause避免跳到原因的總結 16 Tenneco Automotive 8D/2023 D3 Containment Actions ? Determine if Containment is Needed決定是否需要應急措施 ? IF YES如果需要 – Define action(s)定義行動 – Assign responsibility分配職責 – Implement實施 – Document記錄 – Monitor監(jiān)控 – Establish exit criteria建立停止行動的標準 17 Tenneco Automotive 8D/2023 D3 Containment Actions ? IF NO如果不需要 – Document reasons why containment action(s) are not required記錄不需要的原因 ? RECORDS記錄 – Document containment action(s) on TACCT system在 TACCT系統(tǒng)記錄應急措施 18 Tenneco Automotive 8D/2023 D3 Containment Action(s) CAUTIONS ! ! ! ? Ensure customer protection確保顧客保護 ? Determine and document criteria for begin / exit containment actions確定并記錄開始 /結束應急措施的標準 ? Communicate to key process owners與每個步驟負責人溝通 19 Tenneco Automotive 8D/2023 D4 Find and Verify Root Cause ? Brainstorm for Potential Causes對可能原因進行頭腦風暴 – Free Wheeling ? Use Flip Charts用活動掛圖 – Round Robin循環(huán)賽 – Sticky Notes粘貼紙 – Sign Up List簽名單 20 Tenneco Automotive 8D/2023 D4 Find and Verify Root Cause ? Brainstorming rules頭腦風暴的規(guī)則 – Avoid Criticism避免批評 – Wele Exaggeration歡迎夸張 ? Wilder / Better思維越廣越好 – Solicit Quantity注重數量 ? As Many As Possible越多越好 – Encourage Building on Other Ideas鼓勵在其他主義基礎上發(fā)揮 – Stimulate Participation鼓勵參與 – Record All Ideas記錄所有想法 – Discussion Comes Later然后討論 21 Tenneco Automotive 8D/2023 D4 Find and Verify Root Cause ? Consider考慮： – What was happening什么發(fā)生了 – What was “normal”什么是“正常的” – What changed什么發(fā)生了改變 – What started什么開始了 – What stopped什么結束了 ? VERIFY確定 – Can the problem be turned “on” and “off”問題是否可被打開或關掉 22 Tenneco Automotive 8D/2023 D4 Find and Verify Root Cause ? Tools To Use使用的工具 – Five Why’s 5個 WHY – Fishbone / Cause Effect魚骨圖 /原因和影響 – Data Analysis數據分析 – Scatter Diagram散點圖 – Design of Experiment Tools設計實驗工具 23 Tenneco Automotive 8D/2023 D4 Find and Verify Root Cause ? RECORDS記錄 – Identify root cause on TACCT system 在 TACCT系統(tǒng)上標注根本原因 24 Tenneco Automotive 8D/2023 D4 Root Cause CAUTIONS ! ! ! ? Don’t jump to conclusions不要直接跳到結論 ? Do not stop the 8D process because Containment Actions have reduced the pain不要因為應急計劃已經減輕了問題而停止 8D ? Don’t react only to the symptoms go to the cause不要只針對表面采取行動，要深入到原因 25 Tenneco Automotive 8D/2023 D5 Select Best Solution ? EVALUATE based on評價建立在以下基礎上 – Effect on the problem對問題的影響 – Practicality實用性 – Cost費用 – Acceptance接受程度 – Time to imp
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