【文章內容簡介】 g conducted per the corporate guidelines. 15 QOSQuality Operating System ? Ining Material ?measures plant effectiveness in improving and controlling the quality of material entering the plant. A working relationship with the plant, suppliers, purchasing, and other key activities is essential for quality improvement. ? Process Control / Build Inspection Process ?identify requirements for controlling specific operations and inspections. Those requirements e from practices and/or procedures that are the infrastructure of the assembly Vehicle Operations QOS. ?CC’s, SC’s, CTQ… 16 QOSQuality Operating System ? Repair System ?a formalized repair process assuring the preparation, repair, material, and tooling/equipment used are in accordance with established/approved repair standards. ? Quality Acceptance Criteria ?established level of standards to be used for inspection. ?the criteria must then be cascaded throughout the plants. ?to assure that every inspection/check/test is performed to the same standards throughout the entire system. 17 QOSQuality Operating System ? Weld Surveillance ?In process checks of welded assemblies, when coupled with periodic tear down of welded bodies and assemblies, provide a positive method of determining weld quality. ?ensure that all weld production operations are being effectively performed. ? Dimensional Control ?a prehensive body sheet metal construction strategy that takes into account all key body sheet metal ponents and their relationships to each other and bodylines. ?to identify, track, and reduce dimensional variation from ponent to ponent and vehicle to vehicle 18 QOSQuality Operating System ? Torque Assurance ?to assure that Fastening Control System implementation is standardized and effective across all assembly plants. ? FCPA ?to identify manufacturing imperfections through a series of a Static/Dynamic/Full (bination of static dynamic) audits of finished units. ?使顧客導向所發(fā)現的問題直接回饋到生產線，以求獲得迅速對策及改善方案。 19 FCPA(Ford Consumer Product Audit) 福特消費性產品評價 ? 是完成車的稽核流程，用以指出產品的問題及潛在可能造成顧客 /消費者不滿意的地方。 ? 採用全球一致的車輛作業(yè)評價流程於所有量產車種。 ? 驅使製造精緻工藝的提昇以期在車輛交貨與初期服務時達成高度顧客滿意度。 ? 強調顧客 /消費者的回饋及反應。 ? 強調會影響顧客滿意度的設計意圖及製程限制。 ? 使用顧客 /消費者導向的評分系統(tǒng) CCRS（ 稽核時間約為每輛車三個小時）。 20 FCPA(Ford Consumer Product Audit) 福特消費性產品評價 檢查項目包括： ? 內外部裝配情形 ? 塗裝情形 ? 電機及各部機械功能 ? 引擎室及底盤 ? 漏水，風音及異音情形 ? 車輛動態(tài)及道路駕駛 21 CCRS(Customer Concern Rating System) 顧客導向式評分系統(tǒng) 抱怨分類 Blitz39。 CConcernsScore Complete Veh. 300 20 10噴塗廠分數 90 20 10車身廠分數 90 15 10 5評鑑安全相關，並非 令人喜歡的 挑剔的顧客會針對抱怨的項目要求改善。無法達到對品質的期望值。受過訓練的偵測員會抱怨對顧客的衝擊 無法提供車 顧客會要求檢修顧客會抱怨品質水準稽核的改善行動滿意程度 非常不滿意 非常滿意 完全地滿意觀察；避免惡化生產線上的改善行動BConcerns50 40 3050 40 3050(Zone1) 30(Zone2) 15(Zone3)採取行動避免再發(fā)令人討厭和困擾的問題，一般的顧客會抱怨。品質不夠水準顧客在下次去經銷商時可以拿到維修好的車AConcerns90 70抱怨的問題被改正，不應該流至客戶處改善的動力來自於所有的顧客一般的顧客挑剔的顧客訓練過的觀察者無法接受，導致顧客關心並嚴重的抱怨不滿意 有些不滿意必須不定期的前往維修車計算不良頻率，初擬改善行動22 QOSQuality Operating System ? Wind Noise ?evaluates the noise acceptability of vehicles, as would an average customer. During the drive evaluation, the trained auditor listens with an unaided ear and rates wind noise performance, on a scale from 1 to 10, using the Wind Noise Rating Criteria form ? Squeak Rattle ?to effectively detect assembly or ponent squeak and rattle concerns prior to the units leaving the plant. 23 Squeak Rattle