【文章內(nèi)容簡(jiǎn)介】 g conducted per the corporate guidelines. 15 QOSQuality Operating System ? Ining Material ?measures plant effectiveness in improving and controlling the quality of material entering the plant. A working relationship with the plant, suppliers, purchasing, and other key activities is essential for quality improvement. ? Process Control / Build Inspection Process ?identify requirements for controlling specific operations and inspections. Those requirements e from practices and/or procedures that are the infrastructure of the assembly Vehicle Operations QOS. ?CC’s, SC’s, CTQ… 16 QOSQuality Operating System ? Repair System ?a formalized repair process assuring the preparation, repair, material, and tooling/equipment used are in accordance with established/approved repair standards. ? Quality Acceptance Criteria ?established level of standards to be used for inspection. ?the criteria must then be cascaded throughout the plants. ?to assure that every inspection/check/test is performed to the same standards throughout the entire system. 17 QOSQuality Operating System ? Weld Surveillance ?In process checks of welded assemblies, when coupled with periodic tear down of welded bodies and assemblies, provide a positive method of determining weld quality. ?ensure that all weld production operations are being effectively performed. ? Dimensional Control ?a prehensive body sheet metal construction strategy that takes into account all key body sheet metal ponents and their relationships to each other and bodylines. ?to identify, track, and reduce dimensional variation from ponent to ponent and vehicle to vehicle 18 QOSQuality Operating System ? Torque Assurance ?to assure that Fastening Control System implementation is standardized and effective across all assembly plants. ? FCPA ?to identify manufacturing imperfections through a series of a Static/Dynamic/Full (bination of static dynamic) audits of finished units. ?使顧客導(dǎo)向所發(fā)現(xiàn)的問題直接回饋到生產(chǎn)線，以求獲得迅速對(duì)策及改善方案。 19 FCPA(Ford Consumer Product Audit) 福特消費(fèi)性產(chǎn)品評(píng)價(jià) ? 是完成車的稽核流程，用以指出產(chǎn)品的問題及潛在可能造成顧客 /消費(fèi)者不滿意的地方。 ? 採(cǎi)用全球一致的車輛作業(yè)評(píng)價(jià)流程於所有量產(chǎn)車種。 ? 驅(qū)使製造精緻工藝的提昇以期在車輛交貨與初期服務(wù)時(shí)達(dá)成高度顧客滿意度。 ? 強(qiáng)調(diào)顧客 /消費(fèi)者的回饋及反應(yīng)。 ? 強(qiáng)調(diào)會(huì)影響顧客滿意度的設(shè)計(jì)意圖及製程限制。 ? 使用顧客 /消費(fèi)者導(dǎo)向的評(píng)分系統(tǒng) CCRS（ 稽核時(shí)間約為每輛車三個(gè)小時(shí)）。 20 FCPA(Ford Consumer Product Audit) 福特消費(fèi)性產(chǎn)品評(píng)價(jià) 檢查項(xiàng)目包括： ? 內(nèi)外部裝配情形 ? 塗裝情形 ? 電機(jī)及各部機(jī)械功能 ? 引擎室及底盤 ? 漏水，風(fēng)音及異音情形 ? 車輛動(dòng)態(tài)及道路駕駛 21 CCRS(Customer Concern Rating System) 顧客導(dǎo)向式評(píng)分系統(tǒng) 抱怨分類 Blitz39。 CConcernsScore Complete Veh. 300 20 10噴塗廠分?jǐn)?shù) 90 20 10車身廠分?jǐn)?shù) 90 15 10 5評(píng)鑑安全相關(guān)，並非 令人喜歡的 挑剔的顧客會(huì)針對(duì)抱怨的項(xiàng)目要求改善。無法達(dá)到對(duì)品質(zhì)的期望值。受過訓(xùn)練的偵測(cè)員會(huì)抱怨對(duì)顧客的衝擊 無法提供車 顧客會(huì)要求檢修顧客會(huì)抱怨品質(zhì)水準(zhǔn)稽核的改善行動(dòng)滿意程度 非常不滿意 非常滿意 完全地滿意觀察；避免惡化生產(chǎn)線上的改善行動(dòng)BConcerns50 40 3050 40 3050(Zone1) 30(Zone2) 15(Zone3)採(cǎi)取行動(dòng)避免再發(fā)令人討厭和困擾的問題，一般的顧客會(huì)抱怨。品質(zhì)不夠水準(zhǔn)顧客在下次去經(jīng)銷商時(shí)可以拿到維修好的車AConcerns90 70抱怨的問題被改正，不應(yīng)該流至客戶處改善的動(dòng)力來自於所有的顧客一般的顧客挑剔的顧客訓(xùn)練過的觀察者無法接受，導(dǎo)致顧客關(guān)心並嚴(yán)重的抱怨不滿意 有些不滿意必須不定期的前往維修車計(jì)算不良頻率，初擬改善行動(dòng)22 QOSQuality Operating System ? Wind Noise ?evaluates the noise acceptability of vehicles, as would an average customer. During the drive evaluation, the trained auditor listens with an unaided ear and rates wind noise performance, on a scale from 1 to 10, using the Wind Noise Rating Criteria form ? Squeak Rattle ?to effectively detect assembly or ponent squeak and rattle concerns prior to the units leaving the plant. 23 Squeak Rattle