供應(yīng)鏈管理3(編輯修改稿)
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【文章內(nèi)容簡(jiǎn)介】 representative 9 14 Order cycle consistency (small variability in promised versus actual delivery, ., vendor consistency meets expected date). 10 4b Length of promised order cycle (lead) times (from order submission to delivery) for base line/instock (quick ship) product 11 54 Accuracy of manufacturer in forecasting and mitting to estimated shipping dates on contract/project orders 12 49a Completeness of order (% of line items eventually shipped plete) made to order product (contract orders) 50 33a Price range of product line offering (e。g., low, medium, high price levels) for major vendor 101 77 Store layout planning assistance from manufacturer Note : Mean (average score) based on a scale of 1 (not important) through 7 (very important). Copyright 169。 2023 by The McGrawHill Companies, Inc. All rights reserved. McGrawHill/Irwin 39 Internal Audit Questions ? How is customer service currently measured? ? What are the units of measurement? ? What are the performance standards? ? What is the current level of attainment? 39 a Copyright 169。 2023 by The McGrawHill Companies, Inc. All rights reserved. McGrawHill/Irwin 310 Internal Audit Questions cont. ? How are these measures derived from corporate information flows and the order processing system? ? What is the internal customer service reporting system? ? How do the functional areas of the business perceive customer service? ? What is the relation between these functional areas in terms of munication and control? 39 b Copyright 169。 2023 by The McGrawHill Companies, Inc. All rights reserved. McGrawHill/Irwin 311 Importance And Performance Evaluations For Selected Customer Service Attributes Relative Performance * * Performance evaluations of A and B are signific
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