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inactions on others ? Shows respect to the needs, feelings and views of others ? Promotes ?collective? ownership across the business ? Encourages contributions from all team members be a role model “There?s no ?I? in ?Team?, but there is a ?Me? if you look hard enough” David Brent idea three get ?engaged? Only 17% are actively ?engaged? 63% aren?t engaged 20% are actively ?disengaged? 88% want to work hard and do their best 50% worked just hard enough to avoid being fired! 75% believe they could be significantly more productive Source: Gallup the benefits of an ?engaged? workforce more likely to have lower staff turnover source: gallup more likely to have higher than average customer loyalty source: gallup more likely to have above average productivity source: gallup more likely to report higher profitability source: gallup idea four give your people a damn good listening to “The best engineers sometimes e in bodies that can?t talk.” nolan bushnell, founder of atari ideas for action…. ? set up feedback systems that suit your team, not you ? ?beat the brainwashing? – ask your newers to spot your business ?stupidities? ? ?kill a stupid rule? – merce bank offers $50 ? ?experience days? ? ?fiver down the pub? fridays ? ?pizzas and problems? ? resist recruiting ?replicants? ?ask your team ?what do you want from me?? Stop Start Continue be an ?enemy of the status quo? idea five when two people in business always agree, one of them is unnecessary william wrigley jr four mon traits: ? leadership ? systems and processes ? culture ? measurement what processes do you have to encourage your people to ?revolutionise? your business? “find great ideas, exaggerate them, and spread them like hell around the business with the speed of light” Jan Carlzon, Head of Scandinavian Airlines idea six create other leaders, not followers ?PEAK PERFORMER? ?MIS