【文章內(nèi)容簡介】 01:2023TS 16949:202344第 2章基于 ISO9000： 2023的八項原則及過程法國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd 45八條質(zhì)量管理原則Quality Management Principles1以顧客為中心的組織以顧客為中心的組織 Customercentered Organization 2領(lǐng)導(dǎo)作用領(lǐng)導(dǎo)作用 Role of leadership 3全員參與全員參與 Participation of All 4 過程法過程法 Process Approach 5系統(tǒng)化管理系統(tǒng)化管理 Systematic Management 6持續(xù)改進(jìn)持續(xù)改進(jìn) Continual Improvement 7以事實為決生策依據(jù)以事實為決生策依據(jù) Factbased Decision Making 8互利的供方關(guān)系互利的供方關(guān)系 Reciprocal Relationship with Suppliers國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd 46過程使用資源將輸入轉(zhuǎn)化為輸出的活動的系統(tǒng)注：一個過程的輸出通常是其他過程的輸入國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd 控制轉(zhuǎn)換資源輸入 輸出反饋47以過程為基礎(chǔ)的質(zhì)量管理模式圖國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd 客戶輸出質(zhì)量管理體系持續(xù)改進(jìn)管理職責(zé)資源管理 測量、分析和改進(jìn)產(chǎn)品實現(xiàn) 產(chǎn)品滿意 客 戶要求 輸入48典型的過程模型Typical Process Model國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd Controls控制Objective目標(biāo) Corrective Action改進(jìn)行動Resources資源Measurement測量Continuous Improvement持續(xù)改進(jìn)Inputs輸入 Outputs輸出49過程化管理Process Approach國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd 程序 控制的方法PROCEDURE*(“Specified way to carry out an activity or a process”may be documented or not)PROCESS(“Set of interrelated or interacting activities”)監(jiān)控和測量時機(jī)（過程前、中后）輸出Output輸入Input(Includes resources)(包括資源)MONITORING AND MEASUREMENT OPPORTUNITIES(Before, during and after thd process)*note – This is the definition of “Procedure” given in ISO 9000:2023 This does not necessarily mean one of the 6 “documented procedures” required by ISO 9001:2023 EFFEC TIVENESS OF PROCESS = Ability to achieve desired results (Focus of ISO 9001:2023) EFFECIENCY OF PROCESS = Results achieved vs resources used (Focus of ISO 9004:2023產(chǎn)品 過程的結(jié)果PRODUCT (“Result of a process”)過程的效率達(dá)到目標(biāo)時所消耗的資源50國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd CommunicationSetting quality policy and ObjectivesManagement reviewAvailability of resoures use of dataProcess ApproachProcesses to demonstrate:Conformity of productConformity of management systemContinual improvementPanning of produce realizationCustomer related processes Design and development purchasing Production and service provision Control and monitoring and nuing devicesDetection and provision of resources human resources infrastructure work environmentPDCA approach have toApply to all described processes in 51國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd management processes Examples:Process to define quality policy And objectives Communication processManagement reviewProcess Approach, Analysis andImprovement processesExamples:Processes to demonstrate:Conformity to predictConformity of management system Continual improvement Realization processesExamples:PlanningCustomer related processesDesign development processPurchasing processProduction service prevision control of monitoring andMeasuring devices ManagementProcessesExamples Determination and provisionOf resourcesHuman resourcesInfrastructure definitionWork environment definitionFigure 4: Schematic representation of typical quality management system processes, related to Figure 1 Management system processes52Process Approach國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd A PD CA PD CPROCESS AEXTERNAL CUSTOMERInput AInput BA PD CPROCESS BPROCESS CInput COutput AOutput BA PD COutput CPROCESS EInput EInput DPROCESS DOutput DA PD CA PD CEXTERNAL CUSTOMERPROCESS FA PD CInternalCustomerInternalCustomerInput F Output FFeedbackTypical work of interacting processes53“Plan” establish the objectives and processes necessary to deliver results in accordance with customer requirements and the anization’s policies。“Do” implement the processes?！癈heck”monitor and measure processes and product against policies, objectives and requirements for the product and report the results?！癆ct” take actions to continually improve process performance。”國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd Act*How to improve next time?Plan*What to do ? *How to do it?Check*Did things happen according to plan?Do*Do what was plannedProcess Approach54管理過程 Management Processes顧客導(dǎo)向的過程（ Customer Oriented Process, Cops）Marketing Analysis Product/ProductionBid/Tender DeliveryProduct and Process Design Warranty/Service Product and Process Verification and ValidationPost Sales/Customer Feedback國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd 顧客導(dǎo)向的過程 Cops 顧客顧客過程類型支持性過程支持性過程 Support Processes55以過程為導(dǎo)向的質(zhì)量管理手冊結(jié)構(gòu)國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 16949:2023Changzhou Ming fei Management Consulting Co.,Ltd 管理過程領(lǐng)導(dǎo)的責(zé)任質(zhì)量方針、質(zhì)量目標(biāo)、質(zhì)量策劃質(zhì)量管理體系、質(zhì)量文化資料、質(zhì)量管理評審內(nèi)部溝理文件的控制質(zhì)量記錄的控制顧客期望和要求產(chǎn)品形成過程開發(fā)和市場營銷采購和供方評審生產(chǎn)過程確認(rèn)檢驗工具監(jiān)控搬運、存放、饈裝、發(fā)送支持和改進(jìn)過程缺陷控制、數(shù)據(jù)分析和利用識別和可追溯性檢驗、不斷改進(jìn)過程改進(jìn)和糾正措施員工過程新員工的指導(dǎo)進(jìn)修、訓(xùn)練、技能評定工作環(huán)境和基礎(chǔ)設(shè)施訓(xùn)練需要、訓(xùn)練證明與顧客有關(guān)的過程投訴管理顧客財產(chǎn)的對待售后服務(wù)、顧客咨詢贏得顧客制定報價訂單處理監(jiān)控過程質(zhì)量管理體系績效的量度管理評審內(nèi)部審核顧客滿意度的量度過程的測量產(chǎn)品的測量56國質(zhì)汽車工業(yè)質(zhì)量管理體系講座ISO/TS 1694