組織與管理教程ch(編輯修改稿)
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【文章內(nèi)容簡介】 ll 169。The McGrawHill Companies, Inc., 2022 Communication Media FacetoFace: highest information richness. ? Can take advantage of verbal and nonverbal signals. ? Provides for instant feedback. ? Management by wandering around takes advantage of this with informal talks to workers. ? Video Conferences: provide much of this richness. ? Reduce travel costs and meeting times. Verbal Communication electronically transmitted: has next highest richness. ? Phone conversations, but no visual nonverbal cues. ? Do have tone of voice, sender’s emphasis and quick feedback. 1510 Irwin/McGrawHill 169。The McGrawHill Companies, Inc., 2022 Communication Media Personally Addressed Written Communication: lower richness than the verbal forms, but still is directed at a given person. ? Personal addressing helps ensure receiver reads it. ? Letters and are mon forms. ? Cannot provide instant feedback to sender but can get feedback later. ? Excellent for plex messages needing followup. Impersonal Written Communication: lowest richness. ? Good for messages to many receivers. Little feedback is expected. ? Newsletters, reports are examples. 1511 Irwin/McGrawHill 169。The McGrawHill Companies, Inc., 2022 EMail Trends ? Email use is growing rapidly in large firms, and there are even special etiquette: ? Words in all CAPITALS are seen as “screaming” at the receiver. ? Punctuate your messages for easy reading and don’t ramble on. ? Pay attention to spelling and tr
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