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n coffee shop”的字樣,或客人住2123樓商務(wù)樓層(有另行通知的房號(hào)除外),告知客人房間是包自助早餐。請(qǐng)慢用。Mrs. Smith. Your room is including buffet breakfast. We have prepared the rich breakfast buffet for you. Please feel free / help yourself to take it. I hope you’ll enjoy it.”先生/小姐,您的房間包括免費(fèi)自助早餐的,我們餐廳已經(jīng)為您準(zhǔn)備好了豐富的自助餐,請(qǐng)您到自助餐臺(tái)隨意選取食品,請(qǐng)慢用(指示動(dòng)作)。* 如客人房卡上無(wú)包早餐的字樣,詢問(wèn)客人喜歡散點(diǎn)還是享用自助早餐?!癢ould you like to have a la carte or buffet?”請(qǐng)問(wèn)你喜歡散點(diǎn)還是自助餐呢?* 告訴用自助餐的客人到自助餐臺(tái)取食物和看管好自已的物品。We have prepared the rich breakfast buffet for you. Please feel free / help yourself to take it. I hope you’ll enjoy it. Please take care of you luggage when you are moving around. 我們餐廳已經(jīng)為您準(zhǔn)備好了豐富的自助餐,請(qǐng)您到自助餐臺(tái)隨意選取食品(指示動(dòng)作),離座時(shí),請(qǐng)保管好你的物品,請(qǐng)慢用。3. 迎送員把客情填寫在客情紙上包括臺(tái)號(hào)、時(shí)間、人數(shù)、客人姓名(座號(hào))客人的類別,如VIP客人則要特別關(guān)照所在區(qū)域的班長(zhǎng)、組長(zhǎng)做好服務(wù),并告知餐廳經(jīng)理。然后馬上回迎送臺(tái)(保證迎送臺(tái)不空崗),途中應(yīng)留意有那些空臺(tái),做好記錄,并與其他迎送溝通好。應(yīng)該將客人平均帶到各組,盡量避免同時(shí)幾張臺(tái)一起安排到同一組,以免影響服務(wù)質(zhì)量。4. 服務(wù)員要檢查客情表,并用規(guī)定的代號(hào)填寫客人所帶的物品,如迎送員未能注明客人是否免費(fèi)用早餐時(shí),要主動(dòng)向迎送員查核,寫在客情表上。四.服務(wù)1. 迎客:服務(wù)員主動(dòng)上前向客人問(wèn)好,協(xié)助迎送員拉餐椅,鋪餐巾。服務(wù)中與客人保持眼神交流,稱呼客人姓氏,按先女后男,先賓后主,右上右撤的順序進(jìn)行服務(wù)。 Good morning, sir / madam. 早上好(您好),歡迎光臨。2. 蓋西裝套:在1分鐘內(nèi)為客人放在餐椅上的西裝、手袋蓋上西裝套。May I put this cover on your coat?3. 問(wèn)咖啡、茶:在1分鐘內(nèi),向前詢問(wèn)客人需要咖啡或茶。Would you like some coffee or tea? 請(qǐng)問(wèn)喜歡喝咖啡還是茶?4. 上咖啡、茶:1分鐘內(nèi)在客人右邊上咖啡、3分鐘內(nèi)上茶,咖啡、奶茶要同時(shí)配上鮮奶,咖啡、茶斟至八分滿,撤走空位上的餐具,整理臺(tái)面,請(qǐng)客人用早餐。Mr. Li. Here is your coffee. Enjoy your breakfast! 李先生,這是您的咖啡,請(qǐng)慢用!5. 點(diǎn)菜:1) 準(zhǔn)備好筆和紙,畫好臺(tái)圖,將客人所點(diǎn)的咖啡、茶記錄在臺(tái)圖上。2) 點(diǎn)菜前,要清楚了解餐牌上菜式的用料、烹調(diào)時(shí)間、配料等。3) 服務(wù)員在客人就座3分鐘內(nèi)即上前為客人點(diǎn)菜。Mr. Li. May I take your order now? 李先生,我現(xiàn)在可以為您點(diǎn)菜嗎?4) 點(diǎn)菜時(shí),要了解和照顧客人的需求,介紹相應(yīng)的食品,先建議客人點(diǎn)套餐可介紹中式早餐、美式早餐。May I suggest the American breakfast / Chinese breakfast to you? A. 點(diǎn)菜時(shí),要快而準(zhǔn)地引導(dǎo)客人進(jìn)行選擇,詢問(wèn)所有的細(xì)節(jié),如雞蛋的做法,配煙肉還是香腸,面包是在主食前上或與主食一起上等,節(jié)省客人的點(diǎn)菜時(shí)間。當(dāng)客人點(diǎn)美式早餐時(shí),問(wèn):What kind of juice would you like? We have orange juice, apple juice, pineapple juice, tomato juice, and grapefruit juice. Which one would you prefer?客人點(diǎn)完果汁后,問(wèn):What kind of cereal would you like? We have corn flake, honey nuto39。s, all bran or shredded wheat. Which one would you prefer?客人點(diǎn)完谷麥類后,問(wèn):How would you like your egg? Fried egg, scrambled egg, poached egg or boiled egg?如