【文章內(nèi)容簡介】 tions of its interested parties,?assessing and understanding the anization39。s current performance and the rootcauses of problems in the past, in order to avoid their recurrence,?keeping interested parties informed, gaining their mitment, keeping them aware of progress against plans, and obtaining feedback and ideas for improvement from them, ??reviewing the management system and its processes, and updating them as necessary, ??monitoring, measuring, analysing, reviewing and reporting, ??providing any required resources, including those for improvement, innovation and learning, ??the development, updating and acplishment of its objectives, including defining timeframes for their achievement, and ?ensuring that the results are consistent with the strategy. 為確保過程和方法是充分的有效的，組織應(yīng)執(zhí)行活動以預(yù)測那些來自利益相關(guān)方的不同需求和期望帶來的任何JMMC 廣州簡捷企業(yè)管理顧問有限公司 高級認證咨詢師 包志勇 聯(lián)系電話： 13826038364 郵箱： 可能的沖突。評估和理解組織的當前表現(xiàn)和過去問題的“根本原 因”，以防止再發(fā)生。確保利益相關(guān)方了解情況、獲得他們的（承諾？委托？認可？該怎么翻 ?） ,讓他們了解計劃的進展，獲得他們的反饋和關(guān)于改進的想法。 評審管理體系及其過程，必要時更新他們 監(jiān)視測量分析評審和報告 提供所需的資源，包括提高 、創(chuàng)新和學(xué)習(xí)（所需的） 部署、更新并實現(xiàn)目標，包括為其完成設(shè)立時間框架，確保結(jié)果與戰(zhàn)略一致。 Deployment To deploy its strategy and policies, the anization should identify the relationships between its processes. A description of the sequence and interaction of the processes can assist review activities by ??showing the relationship between anizational structures, systems and processes, ??identifying potential problems in the interactions between processes, ??providing a means for prioritizing improvement and other change initiatives, and ??providing a framework for setting, aligning and deploying objectives to all relevant levels of the anization. 為了部署其戰(zhàn)略和政策，組織應(yīng)當 識別其 內(nèi)部過程的關(guān)系，對內(nèi)部過程的順序和相互作用的描述可以協(xié)助對活動的評審，通過： 顯示組織結(jié)構(gòu)、系統(tǒng)和過程之間的聯(lián)系 識別過程相互作用中存在的潛在問題 提供優(yōu)先發(fā)展和其他改革措施的方法 為在組織各個層級上建立調(diào)整部署目標提供框架 Strategy and policy munication The effective munication of the strategy and policies is essential to the sustained success of the anization. Such munication should be meaningful, timely and continual. Communication should also include a feedback mechanism, a review cycle and should incorporate provisions to proactively address changes in the anization39。s environment. The anization39。s munication process should operate both vertically and horizontally and should be tailored to the differing needs of its recipients. For example, the same information can be conveyed differently to people within the anization than to customers or other interested parties. 戰(zhàn)略和政策的有效溝通對組織的持續(xù)成功是必要的。這樣的溝通應(yīng)當是有意義的、及時的、持續(xù)的。溝通應(yīng)當包括反饋機制、周期性的自檢，與組織積極解決環(huán)境變化相結(jié)合。組織的溝通過程應(yīng)當既有縱向的又有橫向的，能夠針對不同的需要。例如，同樣的信息能夠有區(qū)別的傳達給組織內(nèi)部的人員和顧客及其他的外部相關(guān)方 6 Resource management General The anization should identify the internal and external resources that are needed for the achievement of the anization39。s objectives in the short and long term. The anization39。s policies and methods for resource management should be consistent with its strategy. To ensure that resources (such as equipment, facilities, materials, energy, knowledge, finance and people) are used effectively and efficiently, it is necessary to have processes in place to provide, allocate, monitor, evaluate, optimize, maintain and protect those resources. To ensure the availability of the resources for future activities, the anization should identify and assess the risks of potential scarcity, and continually monitor current use of resources to find opportunities for improvement of their use. In parallel, research for new resources, optimized processes and new technologies JMMC 廣州簡捷企業(yè)管理顧問有限公司 高級認證咨詢師 包志勇 聯(lián)系電話： 13826038364 郵箱： should take place. The anization should periodically review the availability and suitability of the identified resources, including outsourced resources, and take action as necessary. The results of these reviews should also be used as inputs into the anization39。s reviews of its strategy, objectives and plans. 6資源 組織應(yīng)當識別為實現(xiàn)組織短期和長期目標所需的內(nèi)部和外部資源。組織資源管理的政策和方法應(yīng)當與戰(zhàn)略保持一致。為確保資源（例如設(shè)備、工廠、原料、能源、知識、財力和人力）的充分和有效使用， 有必要建立過程來提供、分配、監(jiān)視、 評估，優(yōu)化，維 護和保護這些資源 。為確保獲得未來活動所需的資源，組織應(yīng)識別和評估潛在缺乏的風險，持續(xù)監(jiān)測資源當前使用的情況，尋找改進資源利用的機會。與此同時，尋找新的資源，優(yōu)化過程和開發(fā)新技術(shù)。組織應(yīng)當定期檢查識別出的這些資源的適宜性和可獲取性，包括外包的資源，必要時采取行動。這些檢查得結(jié)果應(yīng)當作為組織戰(zhàn)略、目標、計劃評審的輸入。 Financial resources Top management should determine the anization39。s financial needs and establish the necessary financial resources for current and future operations. Financial resources can take many different forms such as cash, securities, loans or other financial instruments. The anization should establish and maintain processes for monitoring, controlling and reporting the effective allocation and efficient usage of financial resources related to the anization39。s objectives. Reporting of such matters can also provide means for determining ineffective or inefficient activities, and initiating suitable improvement actions. Financial reporting of activities related to the performance of the management system and product conformity should be used in management reviews. Improving the effectiveness and efficiency of the management system can positively influence the financial results of the anization in many ways. Examples include ?internally, by reducing process and product failures and eliminating the waste of materials or time, and ?externally, by reducing product failures, costs of pensation under guarantees and warranties, product liabilities and other legal exposure, costs of lost customers and markets. NOTE ISO 10014 provides examples of how an anization can identify and obtain financial and economic benefits from the application of the ISO 9000 quality management principles. 最高管理者 應(yīng)當確定組織的財務(wù)需求，確保組織當前和未來運行所需財務(wù)資源的獲得 。財務(wù)資源可以有多種形式，如現(xiàn)金、證券、貸款或其他金融工具。組織應(yīng)建立并保持過程以監(jiān)視、控制、報告與組織目標相關(guān)的財務(wù)資源的有效分配和有效使用。這些報告還能提供識別無效或者不充分活動的方法，啟動適當?shù)母纳菩袆?。與管理體系和產(chǎn)品符合性相關(guān)活動的財務(wù)報告應(yīng)當被用于管理評審?？梢蕴嵘芾眢w系的充分性和有效性，可能通過