禮賓部服務流程及標準中英文(編輯修改稿)
2024-12-04 04:58 本頁面
【文章內(nèi)容簡介】 And today arrival report whenever there is a flight arrival. 4. When the guest identifies himself/herself, greet the guest in a warm, courteous manner, “Wele to Chengdu, Mr. Zhang, I am Mike from Hotel.” 5. If the guest has already booked a car from the hotel, assist the guest with his or her luggage in a courteous manner: “May I assist you with your luggage?” then escort guest to the pick up point and wait with the guest until the car arrives. Store the guest’s luggage in the car trunk and confirm number of pieces. In a courteous manner: “Mr. Zhang, all 3 pieces of luggage, is it correct?” After confirmed luggage and guest is in the car. Prior to closing the car door, make eye contact with the guest and wish: ”Have a pleasant stay at hotel.” 6. If the guest has not booked a car, inquire whether the guest wishes to take hotel limousine or taxi. Airport rep. must sell hotel transportation in a courteous manner, “We have 2 options for ing back to the hotel. First our hotel limousine is avai
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