前廳服務(wù)與管理課程資源庫(編輯修改稿)
2025-05-05 13:23 本頁面
【文章內(nèi)容簡介】 POS 電子收款系統(tǒng) Folio 帳單 Transfer 轉(zhuǎn)帳,轉(zhuǎn)接Routing 事先設(shè)置好的轉(zhuǎn)帳 Occupancy 入住率 MOD 酒店值班經(jīng)理 Refresh 更新,刷新MINIbar 小酒吧 IDD 國際長途Shift briefing 班前會 Revenue 收入 Average rate 平均房價(jià) No show 預(yù)訂未到 Shift leader 班次負(fù)責(zé)人 CXL .(cancel) 取消 Leave message 留言 PSB 公安戶籍管理系統(tǒng)Ooo.（out of order）大修房 Lobby 大堂 Lounge 酒廊 Laundry 洗衣 Executive floor 行政樓層 credit card 信用卡House use 內(nèi)部使用 Upgrade 升級 Rack rate 門市價(jià) Hotel brochure 酒店介紹 Pets 寵物 Package 包價(jià) Walk in guest 散客Nonsmoking 禁止吸煙 Early arrival 提前City ledge掛帳 Skip 逃帳 Regular guest ?？? High season 旺季 Lost amp。 found 失物招領(lǐng)處 Adapter 轉(zhuǎn)換插頭 Low season 淡季 Net 凈價(jià) Night Audit 夜審 Patty Cash 備用金Late Check out 延遲結(jié)賬 Shopping bag 購物袋 Ashtray 煙灰缸Matches 火柴 Sewing Kit 針線包 Hanger 衣架Ice Bucket 冰桶 Ice tong 冰夾 Tea bag 茶葉袋Safe box 保險(xiǎn)箱 Coffee mate 咖啡伴侶Pillow 枕頭 Bed Sheet 床單 Duvet 羽絨被Non Smoking card 請勿吸煙牌 Yellow Page 黃頁 Face Towels 面巾Tissue Paper 抽紙 Flower vase 花瓶 Health Scale 體重秤Hand Towel 手巾 Stapler 訂書機(jī) Toothbrush 牙刷Remote Control 遙控器 Hair dryer 吹風(fēng)機(jī) Shower 噴淋Towel 毛巾 Laundry list 洗衣單 Dry Cleaning 干洗Telephone 電話 area code 地區(qū)號 Outside Call 外線Hung up 掛斷電話 Long distance call 長途電話 A time difference of 13 hours 十三小時(shí)時(shí)差Extension 分機(jī) Inside call 內(nèi)線電話Phrase on the Job (常用句型)Executive Floor 行政樓層常用句Would you like coffee or tea? 請問您需要咖啡或茶？How were you meal? 請問您對用餐還滿意嗎？May I take it away? 我可以撤走空盤嗎？Excuse me, Sir/Madam。 our buffet will close after 15 minutes, would you like another thing? 打擾一下，先生/女士，早餐還有15分鐘結(jié)束，您還需要點(diǎn)其他食物嗎？Would you like invoice? 請問您需要開發(fā)票嗎？Concierge 禮賓部常用句Sir/Madam, how may I help with your luggage? 先生/小姐，我可以為您拿行李嗎？How many pieces of luggage do you have? 請問您有幾件行李呢？Two suitcases and one bag, is that right? 兩個(gè)行李箱，一個(gè)手提包，是吧？Is there anything valuable or breakable in your bag? 請問行李里面有貴重或是易碎的物品嗎？Can I borrow an umbrella? 我可以借雨傘嗎？May I have your room number? 我可以知道您的房號嗎？Can you help me to get a taxi? 可以幫我叫一輛出租車嗎？May I have your destination? 我可以知道到您的目的地嗎？I’d like to mail this package。 can I send it from here? 我想寄這個(gè)包裹，可以從這里郵寄嗎？Could you fill this form out please? 請您填寫這張表格好嗎？Guest Relations Officer賓客關(guān)系常用句Good Afternoon/Evening, Mr. /Mrs. Tom, my name is xxx, from Guest Relations Office.” 下午好/晚上好，湯姆先生/太太，我是賓客關(guān)系部的某某某?！盚ow are you enjoying your stay with us, Mr. /Mrs. T
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