【文章內(nèi)容簡介】 、延期等情況及時處理（1）對客戶進行分類管理，根據(jù)客戶基本資料、銷售量分為大客戶和訂戶?？蛻舴诸惞芾矸ǖ膶嵤瑢ε渌椭行奶嵘N量，提高服務水平起著積極的作用，有益于營銷人員加以區(qū)分客戶的重要關系，并在以后根據(jù)客戶自身的行為加以晉升及退格，這就要求營銷員更加注重對客戶的培養(yǎng)，掌握客戶的經(jīng)營情況，同時也服務于營銷工作。 （2）定期做好客戶回訪工作是十分必要的?？蛻魹閷⒔?jīng)營風險降到最低，在再加上庫存有限，一般不可能大批量存貨。在這種情況下，經(jīng)銷商需要及時掌握客戶產(chǎn)品的庫存信息，派專門的人員定期回訪客戶就十分必要。在回訪的時候不僅要了解庫存量的變化，對市場反應的變化也要格外敏感，以便做出準確的估算。8． 配送項目實施的要求 對郵政的服務水平的要求洪洞郵政始終把服務質(zhì)量放在第一位，向客戶承諾三到位，即貨物送到位、酬金及時到位、對大客戶反映的意見及時改進到位。每個同志負責承包一定數(shù)量的網(wǎng)點，每個星期走訪一次，征求客戶對郵政物流配送的意見，發(fā)現(xiàn)問題，及時解決，消除客戶的顧慮。 績效考評體系的建設實行積分管理進行績效考評，滿分為100分，分為獎勵積分和處罰積分。對于郵件的妥投情況進行考核。 人員培訓的工作組建了專業(yè)的物流配送營銷隊伍，實行每周培訓一次。讓職工轉(zhuǎn)變以前的工作作風，發(fā)揮郵政報刊投遞的優(yōu)勢。9. 有關操作要領（1）雙方應本著互利互惠的宗旨，共同協(xié)作、共同參與，并不斷改進。（2）雙方可進行更深入的市場調(diào)查和可行性分析。對于合作中的有關廣告、促銷方案，雙方共同確定。（3）經(jīng)銷商應更多地進行產(chǎn)品文化的深挖和研究。（4）經(jīng)銷商應對市場的風險及利潤點的結(jié)構(gòu)進行更好地規(guī)劃。（5）對于后續(xù)的發(fā)展，雙方仍以對方為第一合作伙伴。（6）雙方應更多地通過前期工作降低風險和增強項目的可實施性和投資回報率。（7）對于活動進行中遇到的一些難題，雙方應協(xié)力解決，不互相推脫。（8）一切活動的開展，都應高速、高效和低成本的動作。雙方都應高度地重視此活動，并通過努力，讓更多的職能部門參與到此項事業(yè)中來。（9）雙方的合作協(xié)議力求完整和規(guī)范，有好的針對性。雙方應對各自責、權(quán)、利進行明確、系統(tǒng)的劃分。（10）向石家莊市郵政局學習其配送牛奶的經(jīng)驗。并在工作中加強與其交流合作。（11）對于雙方合作中出現(xiàn)的問題和爭議，雙方本著共同進步和同享利潤的基本原則，協(xié)商解決。10 .運行情況該項目實施一個月以來袋裝奶配送量最高達10000袋/日，順利跨越盈虧平衡點。讓牛奶走進了校園、深入千家萬戶，使得郵政配送業(yè)務經(jīng)濟效益與社會效益有機結(jié)合起來，極大提高了郵政配送的美譽度和知名度。參考文獻[1]楊家其 現(xiàn)代物流與運輸 北京:人民交通出版社,2003 [2]王宗魯 如何進行運輸與配送管理 北京:北京大學出版社,2004[3]陸麗明，如何進行客戶服務管理，北京大學出版社，[4]宋 華. 現(xiàn)代物流與配送中心. 北京: 經(jīng)濟管理出版社, 2000 [5]近兩年的郵政研究、中國郵政雜志[6]實習企業(yè)的年報、總結(jié)等g an employment tribunal claimEmployment tribunals sort out disagreements between employers and employees.You may need to make a claim to an employment tribunal if: you don39。t agree with the disciplinary action your employer has taken against you your employer dismisses you and you think that you have been dismissed unfairly.For more information about dismissal and unfair dismissal, seeDismissal.You can make a claim to an employment tribunal, even if you haven39。tappealedagainst the disciplinary action your employer has taken against you. However, if you win your case, the tribunal may reduce any pensation awarded to you as a result of your failure to appeal.Remember that in most cases you must make an application to an employment tribunal within three months of the date when the event you are plaining about happened. If your application is received after this time limit, the tribunal will not usually accept it.If you are worried about how the time limits apply to you, take advice from one of the organisations listed underFurther help.Employment tribunals are less formal than some other courts, but it is still a legal process and you will need to give evidence under an oath or affirmation.Most people find making a claim to an employment tribunal challenging. If you are thinking about making a claim to an employment tribunal, you should get help straight away from one of the organisations listed underFurther help.If you are being represented by a solicitor at the tribunal, they may ask you to sign an agreement where you pay their fee out of your pensation if you win the case. This is known as adamagesbased agreement. In England and Wales, your solicitor can39。t charge you more than 35% of your pensation if you win the case.If you are thinking about signing up for a damagesbased agreement, you should