【文章內(nèi)容簡介】 eased productivity or saved time for your pany? When? Where? How? ? What events, activities or projects have you planned and implemented from beginning to end? How did you anise it and what was the result? ? Have you ever seen how something was being done and worked out a better way to do it? What was the old way? What/how did you change it? Results? ? Were you ever involved with any significant team projects or activities? What was your role? How did you and the team work to solve a problem? Results? ? Have you ever e up with a new idea for your pany? Where did the idea e from? How did it help? ? Have you ever recruited people for your pany? How did you go about it? What were the results? ? Did you ever have occasion to speak/municate in public? For what reason? How did you prepare yourself? ? Did you ever use writing skills in your job? What was the purpose? What were the results? ? Do you have an example of where you have exceeded customer expectations? What was the situation? What did you do? What feedback did you gain? ? Think of a time when you were called on to be flexible or adapt to a new situation. How did you handle it? What were the results? This information is confidential and was prepared by Bain amp。 Company solely for training purposes。 it is not to be relied on by any 3rd party without Bain39。s prior written consent. 15 You then need to select 710 of the most significant achievements ? Aim for: At least one achievement for each job held and At least one for each important skill or other requirements for the job(s) you are targeting Refer to next section for tips on finding out job requirements This information is confidential and was prepared by Bain amp。 Company solely for training purposes。 it is not to be relied on by any 3rd party without Bain39。s prior written consent. 16 Elaborate on each of the shortlisted achievements using the CAR approach ? Challenge/Context: What was the situation or circumstances you faced? ? Action: What did you do to deal with the situation? ? Result: What were the results that followed? (Quantify wherever possible) This information is confidential and was prepared by Bain amp。 Company solely for training purposes。 it is not to be relied on by any 3rd party without Bain39。s prior written consent. 17 CAR example – Challenge/Context At Company 1, I worked as a Relationship Manager (RM). My clients were large global investment firms, who made their investments through our pany. As an RM, my main responsibility was to manage these client relationships. In this capacity, I functioned as a single point of contact for clients, ensuring that all their transactions were processed smoothly. Clients would consult/work with me on various issues relating to their investments。 such as deal structuring, regulations, market practices, and matters relating to , trade settlement and foreign exchange. Working continuously to assess and meet their needs, I had to be the clients’ most trusted source. In my position at Company 1, I was several years younger than my peers, yet my clients included the biggest global relationship. When I was assigned to this relationship, the Product Sales Manager (a fairly senior executive) was sceptical of my abilities and the client was not happy with a change in their relationship manager (RM). As an RM I had no direct reports。 however, I was tasked with motivating seventy employees from various operating units to work efficiently for me whenever required, a challenging undertaking. This information is confidential and was prepared by Bain amp。 Company solely for training purposes。 it is not to be relied on by any 3rd party without Bain39。s prior written consent. 18 CAR example Action It has long been my conviction that maintaining the highest standards and a clear focus on responsibilities and clients must yield success. Keeping this in mind I did the following things: Increased frequency and duration of contact (inperson, phone, ) with the client Made a big effort to develop and maintain excellent relations with the seventy support staff, to ensure they gave priority to me and my clients. I spent some time daily, talking with them at a personal level and treated them all with respect Closed all outstanding issues raised by the client. Made a list of such issues, along with a schedule for pletion and shared it with my supervisor and the client. I then systematically tackled each one and tracked them at various milestones to ensure pletion on time Reviewed our operational processes, to see where improvements were possible. Involved respective departments and created flowcharts of processes, in order to pinpoint where improvement were possible. Made sure departments received due credit for their help and participation This information is confidential and was prepared by Bain amp。 Company solely for training purposes。 it is not to be relied on by any 3rd party without Bain39。s prior written consent. 19 CAR example Result Within four months of my assignment, I had far exceeded the client?s expectations and was even offered a job with more responsibilities by the Product Sales Manager. The most meaningful demonstration of my success came from client, who noted that my work was “by far the best service” she had received from our pany. Also in an annual third party survey (the biggest in our industry), our pany rating jumped by 20% since the time I joined. This information is confidential and was prepared by Bain amp。 Company solely for training purposes。 it is not to be relied on by any 3rd party without Bain39。s prior written consent. 20 Think about the unique characteristics that each of your stories highlights ? By doing this you will know which stories to use, depending on which characteristics best meet the requirements o