【文章內(nèi)容簡(jiǎn)介】 other executives will fill the rest of the seats on both sides ? The end seat directly opposite the chairperson is reserved for the “Presenter” 來(lái)自 中國(guó)最大的資料庫(kù)下載 43 Seating arrangements for inhouse meetings within a corporate setting (the bigger the number, the lower the level of importance) Seating Arrangement Chairman Presenter Senior Management Senior Management 1 3 5 7 9 2 4 6 8 10 來(lái)自 中國(guó)最大的資料庫(kù)下載 44 Seating arrangements for meetings with important clients or delegates (the bigger the number, the lower the level of importance) Seating Arrangement Senior Management Host Company 4 2 Chairman 1 3 3 1 VIP 2 4 來(lái)自 中國(guó)最大的資料庫(kù)下載 45 Business Etiquette Greetings and Introductions Guidelines for Making Introductions ? A man is always introduced to a women ? The younger person is introduced to the older person if the same gender ? Similarly, the junior person is introduced to the senior person of the same gender ? When you are being introduced, look the person in the eye and say :”How do you do” or “I’m pleased to meet you.” 來(lái)自 中國(guó)最大的資料庫(kù)下載 46 Business Etiquette Greetings and Introductions Guidelines for Making Introductions ? The person who received the introduction must then reciprocate with a good handshake and a smile. ? Smile and speak audibly. Most people warm up to a smile 來(lái)自 中國(guó)最大的資料庫(kù)下載 47 Business Etiquette Handshakes Guidelines for Handshakes ? Engage in a good handshake by grasping the person’s hand firmly but it should not be a knuckle breaker. A limp handshake is always suspect of sincerity. ? Release each other’s hands after the handshake. ? Do not hug or kiss during business greetings. ? Do not put your are round the waist or on the shoulder of the opposite sex. 來(lái)自 中國(guó)最大的資料庫(kù)下載 48 Business Etiquette Business Cards Receiving Cards ? Be sensitive and alert when you exchange cards ? When the other party gives you his or her card, receive it with both hands ? Look at the card, as if to appreciate it. ? On receiving the card, do not write anything on the card received. Do not use is as if it is a writing pad. 來(lái)自 中國(guó)最大的資料庫(kù)下載 49 Business Etiquette Business Cards Giving Out Cards ? Do not give your card until the cardreceiving transaction is pleted. ? Give out your card with both hands. ? Hand out your card such that your card faces the receiver. ? Never leave home with fewer than ten cards. 來(lái)自 中國(guó)最大的資料庫(kù)下載 50 Business Etiquette Business Cards Giving Out Cards ? Should you be left with only three cards but you have to give them out to five business associates, do not select the privileged three who will receive your card. ? When caught in the above situation, give out your cards first to the one nearest to you and then to the next two in tow. 來(lái)自 中國(guó)最大的資料庫(kù)下載 51 Business Etiquette Business Cards Giving Out Cards ? Apologise to those who have been left out and promise to send your card by mail. Do not fax your card details over. ? When sending your card by mail, include a short note mentioning the day and time of meeting. 來(lái)自 中國(guó)最大的資料庫(kù)下載 52 POWERS PRINCIPLE *9 Pride only breeds quarrels, but wisdom is found is those who take advice 來(lái)自 中國(guó)最大的資料庫(kù)下載 53 Office Etiquette The Boss There are few things you should do to exhibit good manners as a boss in the office. 來(lái)自 中國(guó)最大的資料庫(kù)下載 54 Office Etiquette What the boss should do ? Be ready to apologise if a mistake is made ? Treat all your staff as professionals ? Treat each staff with respect ? Give sincere pliments when good work has been done. ? Do not sow discord amongst your staff ? Practise confidentiality when private and personal matters have been shared with you. 來(lái)自 中國(guó)最大的資料庫(kù)下載 55 Office Etiquette What the boss should do ? Do not aggravate the situation by taking sides with or carrying tales back to any one party. ? Always be impartial and you will be respect for it. 來(lái)自 中國(guó)最大的資料庫(kù)下載 56 POWERS PRINCIPLE *10 It is to a man’s honour to avoid strife, but every fool is quick to quarrel 來(lái)自 中國(guó)最大的資料庫(kù)下載 57 Office Etiquette What the boss should Not do ? Insult your staff and subordinates ? Ask your secretary to lie for you ? Ask your secretary to run your own personal errands which are totally unrelated to office work ? Give nicknames. ? Throw your temper at your staff. They are human beings after all. 來(lái)自 中國(guó)最大的資料庫(kù)下載 58 POWERS PRINCIPLE *11 A patient man has great understanding but a quicktempered man displays folly 來(lái)自 中國(guó)最大的資料庫(kù)下載 59 Office Etiquette What the staff should do ? Address your boss or senior with due respect ? Be professional and formal in the presence of visitors 來(lái)自 中國(guó)最大的資料庫(kù)下載 60 Office Etiquette What the staff should Not do ? If you are insulted of ticked off by your boss, do not retaliate. Request for a private audience to air your dissatisfaction ? If your work is criticised, do not take it personally 來(lái)自 中國(guó)最大的資料庫(kù)下載 61 Office Etiquette What peers and coworkers should do ? Respect each other’s privacy ? Respect each other’s office space ? Knock before entering another person’s office room or space ? Be sensitive to others. Try not to emit any sound from your body ? Keep your feet off desks, tables and chairs 來(lái)自 中國(guó)最大的資料庫(kù)下載 62 POWERS PRINCIPLE *12 A gossip betrays a confidence, but a trustworthy man keeps a secret 來(lái)自 中國(guó)最大的資料庫(kù)下載 63 Office Etiquette What peers and coworkers should Not do ? Give intimate nicknames to one another, keep your position and relationship in mind ? Ask your coworker to lie or cover up for you when you bungle a job ? Gossip. Keep confidences ? Bring your bad mood to the office, take charge of your emotions ? Com