溝通與管理ppt課件(編輯修改稿)
2025-02-06 02:06 本頁面
【文章內容簡介】 e medium for each message—there is no one “best” medium.– Considering information richness信息充分性 (the amount of information a medium can carry).lA medium with high richness can carry much more information to aid understanding.– Is there a need for a paper path書面紀錄 or electronic trail 電子紀錄 to provide documentation of the munication?13Figure Information Richness of Communication Media14圖 信息充分性與媒介類型面對面溝通電子傳送的口頭溝通個人書面溝通非個人書面溝通高信息充分性程度低信息充分性程度 154. Communication Media 溝通媒介 FacetoFace 面對面溝通– Has highest information richness.– Can take advantage of verbal and nonverbal signals.– Provides for instant feedback.lManagement by wandering around takes advantage of this with informal talks to workers.lVideo conferences provide much of this richness and reduce travel costs and meeting times.164. Communication Media Spoken Communication Electronically Transmitted 電子傳送的口頭溝通– Has the second highest information richness.lTelephone conversations are information rich with tone of voice, sender’s emphasis, and quick feedback, but provide no visual nonverbal cues.174. Communication Media Personally Addressed Written Communication個人書面溝通– Has a lower richness than the verbal forms of munication, but still is directed at a given person.lPersonal addressing helps ensure receiver actually reads the message—personal letters and are mon forms.lDoes not provide instant feedback to the sender although sender may get feedback later.lExcellent media for plex messages requesting followup actions by receiver.18EMail Dos and Don’tsl Email allows telemuting employees to work from home and keep in contact.l The use of is growing rapidly and etiquette is expected:– Typing
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