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ty or morale ?Strategy. The global operations strategy must be consistent with the firm’s industry strategy. It should be unique and a source of petitive advantage ?Serving the human trilogy: customers, employees, and shareholders 全球運營管理概念 ?四大重要核心: ?質(zhì)量。產(chǎn)品和服務必須滿足或超過客戶設定的標準。 ?生產(chǎn)力。管理者必須設法在不影響質(zhì)量或工人工作熱情的情況下提高生產(chǎn)力。 ?戰(zhàn)略。全球運營戰(zhàn)略必須與公司的產(chǎn)業(yè)戰(zhàn)略一致,且獨一無二,能給公司帶來競爭優(yōu)勢。 ?為以下三類人員服務:客戶、員工和股東。 Global Operations Mgmt Concept CUSTOMERS EMPLOYEES SHAREHOLDERS QUALITY STRATEGY PRODUCTIVITY 全球運營管理概念 客戶 員工 股東 質(zhì)量 戰(zhàn)略 生產(chǎn)力 Global Operations Mgmt Concept ? Categories of Operations Strategy ?Operations strategies are functional strategies that support the firm’s overall strategy ?Porter (1985) argued that all corporations used some form of three basic strategies: lowcost production, differentiation, and cost or differentiation focuses. ?Within the context of a firm’s strategy, operations seeks to enhance the petitiveness of the businesses. ?Ten Major categories of operations strategies: 全球業(yè)務管理概念 ?運營戰(zhàn)略范疇: ?運營戰(zhàn)略屬于功能性戰(zhàn)略,支持公司的整體戰(zhàn)略。 ?波特( 1985年)認為,所有公司均利用以下三種基本戰(zhàn)略形式中的某一種:低成本生產(chǎn)、差異化及以成本為中心或以差異化為中心。 . ?在公司戰(zhàn)略范圍內(nèi),經(jīng)營主要是為了增加企業(yè)的競爭優(yōu)勢。 ?運營戰(zhàn)略十大范疇: Global Operations Mgmt ?Designing for Manufacturability (DFM) ?Flexible Manufacturing ?Speed to the Marketplace ?Quality and Customer Service ?Technology Management ?Human Resource in Operations ?Facilities Location and Layout Strategies ?Materials Management ?Organizational Configuration an