中國網(wǎng)通it服務(wù)外包運(yùn)營模式(編輯修改稿)
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【文章內(nèi)容簡介】 1: SMART TMN ponents Service Management Service Support Service Delivery ICT Infrastructure Management Planning to Implement Service Management The Business Perspective Security Management The Technology The Business Application Management ITIL Framework Service Level Management Capacity Management Availability Management Security Management Infrastructure Engineering Financial Management Workforce Management Service Continuity Mgmt Service Monitoring amp。 Control System Administration Network Administration Directory Services Administration Security Administration Storage Management Job Scheduling Change Management Configuration Management Release Management Service Desk Incident Management Problem Management Change Initiation Review Operations Review Release Readiness Review SLA Review MOF Business Needs Service Delivered IT Project Life Cycle Common Disciplines amp。 Shared Responsibility Microsoft* Operations Framework Microsoft* Solutions Framework service delivery assurance Provides service agreements, Information, and coordination to execute against service mitments Provides detailed services specifications to balance service quality with service cost Provides projectbased, tested service releases to minimize service activation risks and reduce implementation costs Provides daily monitored services and handles customer service requests to meet agreed service levels and increase customer satisfaction Provides IT strategies and
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