國開04018-管理英語2-任務7-輔導資料(編輯修改稿)
2025-04-15 01:36 本頁面
【文章內容簡介】 stile customers.{A B C} A. 對顧客和對自己有耐心將走很長的路才能贏得生氣的顧客對你工作的支持。 B. 對顧客和對自己有耐心將在贏得生氣的顧客對你工作的支持方面大有幫助。 C. 對顧客和對自己有耐心將會很難贏得生氣的顧客對你工作的支持。 5. To municate precisely what you want to say, you have to frequently need to define key words.{A B C} A. 要簡明扼要地表達本意，就必須不斷定義關鍵詞。 B. 只要定義頻繁出現(xiàn)的關鍵詞就能準確傳達本意。 C. 要準確表達你的本意，就必須不斷定義關鍵詞。參考答案：子問題 1：C 子問題 2：A 子問題 3：A 子問題 4：B 子問題 5：C 題目12：The more information you can get, in your field.: the more petitive will you be you will be the more petitive the more petitive you will be 參考答案：the more petitive you will be 題目13：二、閱讀理解：閱讀下面的短文，根據(jù)文章內容進行判斷，正確寫 T 錯誤寫 F 。 Feedback from your customers is very important. The more information you have from them, the more petitive you will be in your field. The following techniques will help you know what the customers think of your business. 1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how youamp。rsquo re treated. 3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys. This is one of the most wellestablished feedback techniques. When wellconducted, they usually work well. 5. Encourage your frontline staff to build strong relationships with customers. Your frontline staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their munication with the customers will bee important information for improving customer care. You may deliver the best service in the world. But if it is not what peop
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